Joel Hellman
Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.
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Gesamtaktivitäten1153
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Letzte Aktivität
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Mitglied seit
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Folge ich30 Benutzer
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Gefolgt von12 Benutzer
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Posts
Stimmen zur Aktivität von Joel Hellman-
Help Center - improve 'was this article helpful' and allow user to leave reasons
Continuously improving the Help Center to make sure it has the content that users are looking for is important to us, and getting actionable data on what content is missing or could be improved is ...
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Encouraging visitor to navigate articles while waiting to be served
BeantwortetIn the EAP you show the ability to navigate and browse Guide articles while waiting to be served. Thinking myself a chat visitor, I would be hesistant to try this out (i.e. to discover this works)...
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Show the Group name of current assignee of the linked child ticket
Let's show the name of the (currently) assigned Group of the linked child ticket convos! Group is the key of Child ticket conversations, but currently the agent cannot determine who they are talki...
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Keyboard shortcuts doesn't work in Zendesk Integration
BeantwortetIt would be nice for us Zendesk Support users if we could get keyboard shortcuts. Shortcuts doesn't work in either embedded top bar app or running the chat in a separate window or tab, at least not...
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How to select a value from a customer list without getting redirected
Here is a tip that shows how you can select (and copy) from the customer list page, without getting redirected to the user profile while you are doing so. This is something I've often found myself ...
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Support for emoticons in chat messages?
AbgeschlossenAny plans to support emoticons or workarounds to enable them in chats? I noticed this post from the FB page. But it seems Zendesk Chat doesn't actually support emoticons?
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When paging through comments, jump down to comments section
BeantwortetI'm an avid fan of the reading the Zendesk comments on support articles :D However, when you read a long article (and admittedly, that's most of them...), with more than one page of comments, you r...
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Opt-out or purge of collected visitor IP addresses and device details
We are a EU-based company and for GDPR compliance and customer privacy reasons, we'd like to be able to purge the IP address and user/device details from our logs created from Zendesk Chat interact...
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Notification with chrome
Hi there. Could be a pretty simple action, but i need to Chrome to notify me when a new ticket is created. It is really important to keep answer rates as frequent as possible. Is is an extension ...
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Better way to reload new reports or metrics
When I'm working with dashboards and reports in Insights, I find myself adding new metrics and reports all the time. Whenever I do, I need to reload the entire dashboard/report-page, to pick up an...