Juan Espinosa

1. Community
2. User Tips & Tricks
3. How to export Zendesk macros into a spreadsheet

Hi There, What is the best way to export by usage in the last 30 days; I triedhttps://(MyCompany).zendesk.com/api/v2/macros.json?per_page=99&sort_by=usage=30dbut was unable to do so

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• Juan Espinosa
• Erstellt 26. Juni 2020 17:21
• 0 Stimmen

1. Community
2. Guide Q&A
3. Based on article ID clicked, redirect to another site, java script code/jquery code

Hi, Is there a way to have a search bar show another site as a result? Example; User is on Help Center A, on Help Center A he sees a search bar and types "Help Center B" on the result drop down he ...

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• Juan Espinosa
• Erstellt 8. Mai 2020 17:56
• 0 Stimmen

1. Guide
2. ...
3. Guide basics
4. About Help Center end user search

Hi Devan - Community Manager,Thanks for the info, I tried and it's a nice feature however what I am trying to accomplish is the following; Example scenario - I land on helpcenter1.zendesk.com it ha...

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• Juan Espinosa
• Erstellt 1. Mai 2020 14:36
• 0 Stimmen

1. Guide
2. ...
3. Guide basics
4. About Help Center end user search

Good Afternoon all,How can I make our search bar, not only search articles found on our page but provide a link to another help center? Any help would be greatly appreciated. 

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• Juan Espinosa
• Erstellt 19. April 2020 16:59
• 0 Stimmen

1. Guide
2. ...
3. Help Center customization
4. Disabling the subject and description fields on the new request form in Help Center

Hi There Socorro Fernandez    Hope you are able to help, is there a code i can enter on our script.js to customize the description to our users on our Description box?    Thanks for your help! 

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• Juan Espinosa
• Erstellt 4. März 2020 20:15
• 0 Stimmen

1. Support
2. ...
3. Channels
4. Configuring components in the Web Widget

Question, is there a way to edit the widget's "Contact Us" action?    We'd like to have it redirect to our site page where users can submit tickets vs having forms available on the widget.      Tha...

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• Juan Espinosa
• Erstellt 10. Dezember 2019 21:19
• 2 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up a requests-only (tickets-only) help center

Hi There!   Is it possible to create a "requests-only" page on Guide without turning the Help Center off? 

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• Juan Espinosa
• Erstellt 30. Oktober 2019 20:16
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Transfer to Offline Agent

Any updates on Kasper's question? 

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• Juan Espinosa
• Erstellt 3. Oktober 2019 18:49
• 0 Stimmen