Juan Espinosa
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Juan Espinosa hat einen Post erstellt
Removing attachments from ticket trigger response.
BeantwortetIs there a particular placeholder we can use to not reply back with the documentation that the customer sent attached? We currently have in place {{ticket.comments_formatted}} , Id like to know ...
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Juan Espinosa hat einen Kommentar hinterlassen
Question, is there a way to edit the widget's "Contact Us" action? We'd like to have it redirect to our site page where users can submit tickets vs having forms available on the widget. Tha...
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Juan Espinosa hat einen Post erstellt
Salesforce ticket forwarding to Zendesk
BeantwortetNot sure if I misread any post I found, but if on the Salesforce + ZenDesk app. Does this include a way to automatically forward a ticket from Salesforce to Zendesk? Example - member from our si...
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Juan Espinosa hat einen Kommentar hinterlassen
Hi There! Is it possible to create a "requests-only" page on Guide without turning the Help Center off?
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Juan Espinosa hat einen Kommentar hinterlassen
Any updates on this? Would like to be able to limit the number of admins on our ZD. Thanks.
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Juan Espinosa hat einen Kommentar hinterlassen
Any updates on Kasper's question?
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Juan Espinosa hat einen Kommentar hinterlassen
Hi There! Any updates on this? We'd like to launch chat again however as soon it opens, it's like opening the flood gates. We'd love to be able to set a limit to the queue so that does not drive u...
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Juan Espinosa hat einen Kommentar hinterlassen
Good Afternoon, Is it possible to hide all views from agents? What I'd like to accomplish is hide the views as we have tickets automatically assigned via the "Playlist App" and do not want agents t...