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Julian

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    Julian hat einen Post erstellt

    Trigger / Automation position sorting number column

    Currently the triggers and automations (ie https://x.zendesk.com/agent/admin/triggers?active=true&page=1&per_page=100&sort_by=position) don't show the position sorting number, but if there is a col...

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    Julian hat einen Post erstellt

    Suggestion for new trigger condition (checks if a visitor has started typing)

    Abgeschlossen

    We have a trigger which runs "When a visitor loads the chat widget" after certain seconds on a particular page. The trigger works as it's described, however sometimes a visitor already started typi...

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    Julian hat einen Post erstellt

    Chat ID in dashboard History

    Beantwortet

    Sometimes agents need to share details of chats, but chat IDs are not visible in History or in a window of a currently served chat so that it's difficult for the agents to make sure they are lookin...