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Arno N

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  • Views - all SLA tickets

    Hi, Is it possible to create 1 view that shows all our undone SLA tickets (meaning upcoming and/or breached SLA)?Right now I can create a view that has an upcoming SLA that is greater than 0 hours....

  • Auto-fill web form

    Hi! Our users create tickets through our web form, which they can do while being logged in through the SSO function from our own platform, or through the same web form they can access without being...

  • Allow end users that are not signed in to add CC's

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    Hi! We are aware of the CC functionality and it is great. However, we would also like this same functionality to be available for our end users who are not currently signed in to our Help Center. D...