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Nate Hales

Beigetreten 29. Apr. 2024

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Letzte Aktivität 26. Nov. 2024

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KommentarZendesk messaging

Need the ability to end session per trigger as well. 

 

Also, wondering if there is a way to bypass omnichannel routing using specific tags? I have limited agents on Saturdays, agents are online for calls but chat is not an option. My bot will tell customers no one is here per business hours, however omnichannel routing then identifies an agent is online and routs the ticket. 

Kommentar anzeigen · Gepostet 26. Nov. 2024 · Nate Hales

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Community-Kommentar Feedback - Voice (Talk)

Justin Johnson I 100% agree! With the colored boxes as well, the Modern Experience update is a big hassle for my team. How is that prioritized over blind transfers?  

 

I appreciate the attention Shawna James. Could you speak on how this feature is understood to be of great importance to our customers however this post is from dated 2017? I am disappointed with the consistent idea of the “lack of engagement” answer here and would love a better perspective from within. 

 

Thanks! 

Kommentar anzeigen · Gepostet 04. Okt. 2024 · Nate Hales

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Community-Kommentar Feedback - Ticketing system (Support)

I am finding myself needing min. option automations as well. 

Noting for reference, this was first requested Jan 29, 2021. 

Kommentar anzeigen · Gepostet 02. Okt. 2024 · Nate Hales

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Agree with the above! Also looking for some help. I am trying to automatically tag these tickets that change the contact type. 

So tickets that that come in via Messaging, then the agent changes the contact type to email. I would love to automatically apply the tag {message_to_email}. 

Any suggestions here? Thanks!  

Kommentar anzeigen · Gepostet 02. Okt. 2024 · Nate Hales

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Community-Kommentar Feedback - Voice (Talk)

I agree with the above! 

 

The lack of options for blind transfers is really becoming an issue for my team! 

Kommentar anzeigen · Gepostet 30. Sept. 2024 · Nate Hales

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Community-Kommentar Feedback - Voice (Talk)

Still looking for the option to blind transfer. Very disappointing that this is still not an option with Zendesk. Noting the date this was posted as well for reference Posted on: July 30, 2017

Kommentar anzeigen · Gepostet 24. Sept. 2024 · Nate Hales

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Community-Kommentar Feedback - Voice (Talk)

Hey Brayden, 

Thanks for your input here, glad I am not the only one experiencing this. 

Unfortunately, as we have just switched to Zendesk, I am finding myself continually disappointed. 

Kommentar anzeigen · Bearbeitet 30. Sept. 2024 · Nate Hales

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Community-Kommentar Feedback - Voice (Talk)

Understood. What does Zendesk recommend my team do for this missing basic function in the meantime where Zendesk is lacking?   

Kommentar anzeigen · Gepostet 11. Sept. 2024 · Nate Hales

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Community-Kommentar Feedback - Voice (Talk)

I am not needing to transfer to agents, but externally to a Brick and Mortar store. Unfortunetly that would not help. It is awkward that our agents have to stay on the phone until the store associate picks up

Kommentar anzeigen · Gepostet 05. Sept. 2024 · Nate Hales

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KommentarUsers, groups, and organizations

James Hanley I was looking at the provided link above (how to subsequently turn it off (within the Registration section)) I am having a hard time finding this. 

 

I would like to have an active helpcenter, and not have this activation email send. How do I do this? 

Kommentar anzeigen · Gepostet 22. Aug. 2024 · Nate Hales

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