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Hoa Tran

Beigetreten 23. Juli 2024

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Letzte Aktivität 29. Aug. 2024

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Hoa Tran hat einen Post erstellt

Post Feedback - Zendesk AI and automation

Dear Support Team,

At the moment, I can integrate conversation bot for Chat Messaging. My conversation bot had configure to support auto translation (same the the post) and I enabled this bot for my chat messaging. 
And when installing the web widget for messaging (as the post) and I use the API core to set the locale to de, with my browser language as English, the chat messaging is shown in German (is expected behaviour). 
But when I enable authentication as the document, the conversation bot is shown in English. And I cannot find the way to configure the language for the conversation bot.
I think that would be helpful to configure the language for conversation bot instead using the browser language.

Thank you,
Hoa 

Gepostet 29. Aug. 2024 · Hoa Tran

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Hoa Tran hat einen Post erstellt

Post Feedback - Ticketing system (Support)

Dear Support Team,

At the moment, I can integrate conversation bot for Chat Messaging. My conversation bot had configure to support auto translation (same the the post) and I enabled this bot for my chat messaging. 
And when installing the web widget for messaging (as the post) and I use the API core to set the locale to de, with my browser language as English, the chat messaging is shown in German (is expected behaviour). 
But when I enable authentication as the document, the conversation bot is shown in English. And I cannot find the way to configure the language for the conversation bot.
I think that would be helpful to configure the language for conversation bot instead using the browser language.

Thank you,
Hoa 

Gepostet 29. Aug. 2024 · Hoa Tran

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KommentarUsing AI agents for messaging

Hi there,
Follow the document, the messaging Web Widget allows authentication of users so that their identity can be verified by agents using Zendesk. I already implemented and in the conversation bot, I enable auto translation feature for bot message for german. I set the locale for message web widget as German. But it always shown in english (the default one). How can I configure the make the bot message shown in German? Note that, in case I'm not use API login, it shown as expected.

Kommentar anzeigen · Gepostet 26. Aug. 2024 · Hoa Tran

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KommentarUsing legacy AI agent functionality

Hi all,
I setup a conversation bot which lives on messaging channel. 

I follow the document to show web widget, I set the locale to de. But the conversation bot show text in English which is my browser locale. 

How can I configure to make the conversation bot use delocale? Thanks

Kommentar anzeigen · Gepostet 23. Aug. 2024 · Hoa Tran

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