Nicole Jacobs

Hi Audrey Ann Cipriano , 

No unfortunately there are not in the suspended folder either.

Hello,

We noticed that if a customer send us an email from their Zendesk account to our Zendesk account (they are sending us an email using their Zendesk email address support@XXX.zendesk.com) they don't show up in our Zendesk, we do receive them in our Outlook mailbox. How can we fix that?

Is it possible to change the name of the label. For example in the first chart change the names of Task, Problem, Incident and Question. I am able to do this in the color legend but not when i disable the color legend and try to make changes to the names in the chart itself.