Francis Agostini

I would also love the ability to have a wildcard in my domain

aka *.company.com that would catch all subdomains into that organization.
 

first.company.com

second.company.com

we have a ton of these and it takes a lot of time to add every new variation to the correct company
 

Hi Barry Neary,

I would love to also ignore tickets based on tier for capacity. Our current setup is hard to use the omnichannel as designed because the only thing i want to count for capacity is tickets created and in certain tier. 

Best,

I am trying to get how much time a ticket spent in each tier but it doesn't seem possible. I know we can get SLA metrics but knowing how long a ticket was in each tier would be really useful.