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Bruno Luchetti

Beigetreten 04. Nov. 2024

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Letzte Aktivität 14. Jan. 2025

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Community-Kommentar Feedback - Voice (Talk)

Any updates on this? Would be good to understand when in 2025 will this be available

Kommentar anzeigen · Gepostet 14. Jan. 2025 · Bruno Luchetti

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KommentarWhat's new in Zendesk

These features are great but there a few basics missing:

1- Dark Mode

2- Brand specific admins in Guide (this is insane that we don't have)

3- CSAT Voice survey (another basic gap)

4- Ability to filter the Zendesk Talk dashboard by timezone (insanely basic)
 

Kommentar anzeigen · Bearbeitet 11. Dez. 2024 · Bruno Luchetti

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Community-Kommentar Feedback - Voice (Talk)

Any updates? This seems like a very basic feature that Zendesk is missing.

Kommentar anzeigen · Gepostet 19. Nov. 2024 · Bruno Luchetti

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Community-Kommentar Feedback - Voice (Talk)

Any updates here? We are keen to have something like this. In my opinion, it is very basic

Kommentar anzeigen · Gepostet 19. Nov. 2024 · Bruno Luchetti

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Post Q&A - Talk and text

Hello everyone,

 

We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable but still the problem persists. Anyone has experienced this struggle in the past? Every 1/7 calls drop and it is making our customer service team struggle.

 

Could you please help me to fix it?

Gepostet 04. Nov. 2024 · Bruno Luchetti

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