Jake Bantz

1. Guide
2. ...
3. Help Center customization
4. Can I change the text of Submit a request in the Help Center?

Hi Yvonne, ticket fields and forms are managed from within the Zendesk Support interface. Depending on your plan type, you can view what options are available by following the content attached to D...

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• Jake Bantz
• Erstellt 19. April 2021 14:25
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. How to put all sections and articles on home page

Hi Shweta, with the native functionality it is not possible to filter by article labels and present only those articles.  

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• Jake Bantz
• Bearbeitet 14. April 2021 22:46
• 0 Stimmen

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

Hi Akhter, Shahroze, You're executing one of the ways I've seen this done - to use some DOM manipulation/injection based on the selected value. Alternatively, you could indeed use some "dummy" tick...

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• Jake Bantz
• Erstellt 29. Mai 2020 19:58
• 0 Stimmen

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

Hi Akhter, Shahroze, I don't see any elements in my Copenhagen theme with the id of article-sidenav, but I did notice on the article template, that there is an article-sidebar class. If this is not...

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• Jake Bantz
• Erstellt 27. Mai 2020 20:01
• 1 Stimme

1. Support
2. ...
3. Tickets
4. Multibrand - Display the appropriate forms on the correct Help Center

Hi Lila Kingsley! I hope you're well. The workflow I would suggest would be to use the methods above to remove the unwanted option from the dropdown on the new request page, and then try to route a...

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• Jake Bantz
• Erstellt 21. Mai 2020 20:58
• 1 Stimme

1. Guide
2. ...
3. Help Center customization
4. How do I update the breadcrumbs in the Help Center to match a custom Community name?

Hi Bethany, Have you created a dynamic content item per the "Note" in the yellow box on the article? Once you have created that item with the variants to match your current Help Center locale, it w...

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• Jake Bantz
• Erstellt 11. Dezember 2019 14:56
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Allow only signed-in users to submit a ticket

Hello! First, I would recommend removing the request placeholder from the Header template since you don't want it to appear for any users. Next, know that our default Copenhagen theme has a request...

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• Jake Bantz
• Erstellt 6. Mai 2019 20:13
• 0 Stimmen

1. Guide
2. ...
3. Help Center customization
4. Can I change the text of Submit a request in the Help Center?

Hi Rich! I think I have just the thing for your use case. As we show in our developer documentation here, you can add a ticket form parameter to the helper. In your case, you would want something l...

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• Jake Bantz
• Erstellt 26. März 2019 18:21
• 1 Stimme

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

Hi! Could you maybe add alternate templates for these categories instead to render different sidebar experiences? We go into more detail on this in Adding multiple article, section, and category te...

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• Jake Bantz
• Erstellt 14. Februar 2019 23:29
• 1 Stimme