Jake Bantz
Tier 3 Support Architect, Team Lead
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Neueste Aktivität von Jake Bantz-
Jake Bantz hat einen Kommentar hinterlassen
Hi Bethany, Have you created a dynamic content item per the "Note" in the yellow box on the article? Once you have created that item with the variants to match your current Help Center locale, it w...
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Jake Bantz hat einen Kommentar hinterlassen
Hello! First, I would recommend removing the request placeholder from the Header template since you don't want it to appear for any users. Next, know that our default Copenhagen theme has a request...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Rich! I think I have just the thing for your use case. As we show in our developer documentation here, you can add a ticket form parameter to the helper. In your case, you would want something l...
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Jake Bantz hat einen Kommentar hinterlassen
Hi! Could you maybe add alternate templates for these categories instead to render different sidebar experiences? We go into more detail on this in Adding multiple article, section, and category te...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Michelle, There isn't a way to implement a conditional statement to check the current page, but you could possibly add a Javascript snippet in a <script> block only on the new request template w...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Scott, There is not a location where a user can view all articles. Instead of using the page_path here, you would want to link directly to a section, category, or other similar page by just usin...
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Jake Bantz hat einen Kommentar hinterlassen
Thanks Trapta! Another solution would be to hide the comments by using Curlybars. Unfortunately we cannot hide the comment section by category, but we can hide it by section. Where Ray has used the...
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Jake Bantz hat einen Beitrag erstellt
Chat Widget, das nicht auf der auf der Whitelist whitelisted Website arbeitet Einsehen
Problemsymptome Der Web Widget-Code wurde Einrichtungs Website auf einer externen Website implementiert. Die Chat-Funktionalität funktioniert jedoch nicht, und wenn nur Chat verwendet wird, erschei...
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Jake Bantz hat einen Kommentar hinterlassen
You hit the nail on the head Robert! Wrapping the signed in condition around the ticket form will hide it for anonymous users as well. You could even include a message as an alternative (using an '...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Darren, The easiest change here would be to rename the category to 'Home Page'. I think I found your Help Center and the category name is actually set to Home Page, but it is meant to store FAQs...