
Jake Bantz
Associate Manager, Technical Support
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Neueste Aktivität von Jake Bantz-
Jake Bantz hat einen Kommentar hinterlassen
Hi Akhter, Shahroze, You're executing one of the ways I've seen this done - to use some DOM manipulation/injection based on the selected value. Alternatively, you could indeed use some "dummy" tick...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Akhter, Shahroze, I don't see any elements in my Copenhagen theme with the id of article-sidenav, but I did notice on the article template, that there is an article-sidebar class. If this is not...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Lila Kingsley! I hope you're well. The workflow I would suggest would be to use the methods above to remove the unwanted option from the dropdown on the new request page, and then try to route a...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Bethany, Have you created a dynamic content item per the "Note" in the yellow box on the article? Once you have created that item with the variants to match your current Help Center locale, it w...
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Jake Bantz hat einen Kommentar hinterlassen
Hello! First, I would recommend removing the request placeholder from the Header template since you don't want it to appear for any users. Next, know that our default Copenhagen theme has a request...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Rich! I think I have just the thing for your use case. As we show in our developer documentation here, you can add a ticket form parameter to the helper. In your case, you would want something l...
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Jake Bantz hat einen Kommentar hinterlassen
Hi! Could you maybe add alternate templates for these categories instead to render different sidebar experiences? We go into more detail on this in Adding multiple article, section, and category te...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Michelle, There isn't a way to implement a conditional statement to check the current page, but you could possibly add a Javascript snippet in a <script> block only on the new request template w...
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Jake Bantz hat einen Kommentar hinterlassen
Hi Scott, There is not a location where a user can view all articles. Instead of using the page_path here, you would want to link directly to a section, category, or other similar page by just usin...
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Jake Bantz hat einen Beitrag erstellt
Chat-Widget funktioniert nicht auf der Website „Zulässige Domäne“
Symptome Der Web-Widget-Code wurde auf einer externen Website implementiert. Die Chatfunktion funktioniert jedoch nicht. Wenn nur Chat verwendet wird, erscheint das Widget überhaupt nicht. Vorausse...