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Dana Harrison

Beigetreten 07. Juni 2024

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Letzte Aktivität 05. Aug. 2024

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Post Q&A - Talk and text

We are setting up Zendesk Talk as part of a Support suite. We'd like customers to be able to make appointments with us and may use the Setmore integration for this. This would allow customers to make appointments via website and chat, but not by phone…we'd like customers to have the option of calling to make an appointment (and have the call handled by auto-attendant, not a live person). My understanding is that Talk does not support this either.

 

I'm wondering if anyone has integrated with another service to add this feature??

Gepostet 05. Aug. 2024 · Dana Harrison

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KommentarGetting started with Talk

I am working to understanding at what point ZenDesk Talk would not be sufficient and a third-party telephony service (e.g., Genesys, RingCentral) would be best. Is there any guidance available on this?

 

Kommentar anzeigen · Gepostet 07. Juni 2024 · Dana Harrison

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