Nicolas BILLAUD

Hi everyone,

I'm a newbie in Zendesk but i need to find a solution for a customer.

He doesn't want to use our forms but he prefers to send us an email.

I know the first step : how to create a specific email to receive their requests.

Then, I was thinking of imposing an email template on him. But, how can I configure it to read the email, retrieve certain values ​​to complete my custom fields.

These are like parsing functions, is it possible natively ?

Thanks in advance for your help

Nicolas