Vor Kurzem aufgerufene Suchen
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Peter Cimring
Beigetreten 21. Juni 2024
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Letzte Aktivität 22. Jan. 2025
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Peter Cimring hat einen Post erstellt
Hi
How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?
Thanks!
Example:
https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html
Bearbeitet 22. Jan. 2025 · Peter Cimring
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Hi
Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)
We are looking to implement a 301 Redirect (not a JS-based flow).
Thanks!
Kommentar anzeigen · Bearbeitet 14. Jan. 2025 · Peter Cimring
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Thanks
What's the general process for signing up for an EAP?
Kommentar anzeigen · Bearbeitet 26. Sept. 2024 · Peter Cimring
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Hi
Any update on this?
Thanks
Kommentar anzeigen · Bearbeitet 25. Sept. 2024 · Peter Cimring
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Thanks, Shawna James
Yes - that's what I was looking for :)
But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).
Out of curiosity, who can we contact to find out more about updating our plan?
Kommentar anzeigen · Bearbeitet 27. Juni 2024 · Peter Cimring
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This thread is a few years old. Is reusable content now supported?
Kommentar anzeigen · Gepostet 23. Juni 2024 · Peter Cimring
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Thanks for this clear and detailed post, Ryan
I just hit the same issue, and this thread was really helpful.
Manually editing the link to include just the URL fragment seems to work:
Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)
Cheers
PS: Shawna - here are our use cases:
a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.
b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state. This had me scratching my head, until I came across this post.
Kommentar anzeigen · Bearbeitet 21. Juni 2024 · Peter Cimring
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