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Peter Cimring

Beigetreten 21. Juni 2024

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Letzte Aktivität 22. Jan. 2025

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Post Developer - Zendesk APIs

Hi

How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?

Thanks!

Example:

https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html

Bearbeitet 22. Jan. 2025 · Peter Cimring

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KommentarSEO and help center search

Hi

Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)

We are looking to implement a 301 Redirect (not a JS-based flow).

Thanks!

Kommentar anzeigen · Bearbeitet 14. Jan. 2025 · Peter Cimring

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Community-Kommentar Feedback - Help Center (Guide)

Thanks

What's the general process for signing up for an EAP?

Kommentar anzeigen · Bearbeitet 26. Sept. 2024 · Peter Cimring

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Community-Kommentar Feedback - Help Center (Guide)

Hi

Any update on this?

Thanks

Kommentar anzeigen · Bearbeitet 25. Sept. 2024 · Peter Cimring

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Community-Kommentar Feedback - Help Center (Guide)

Thanks, Shawna James 

Yes - that's what I was looking for :)

But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).

Out of curiosity, who can we contact to find out more about updating our plan?

Kommentar anzeigen · Bearbeitet 27. Juni 2024 · Peter Cimring

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Community-Kommentar Feedback - Help Center (Guide)

This thread is a few years old. Is reusable content now supported?

Kommentar anzeigen · Gepostet 23. Juni 2024 · Peter Cimring

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Community-Kommentar Feedback - Help Center (Guide)

Thanks for this clear and detailed post, Ryan

I just hit the same issue, and this thread was really helpful.

Manually editing the link to include just the URL fragment seems to work:

Jump to header

Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)

Cheers

PS: Shawna - here are our use cases:

a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.

b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state.  This had me scratching my head, until I came across this post.

 

Kommentar anzeigen · Bearbeitet 21. Juni 2024 · Peter Cimring

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