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Bogdan Bobkov

Beigetreten 25. Juni 2024

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Letzte Aktivität 03. Feb. 2025

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Community-Kommentar Developer - Zendesk SDKs
Community

Hi Tipene! 
Could you tell me if there is any news, please?

Kommentar anzeigen · Bearbeitet 03. Feb. 2025 · Bogdan Bobkov

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Upd

Kommentar anzeigen · Gepostet 06. Dez. 2024 · Bogdan Bobkov

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Any updates?

Kommentar anzeigen · Gepostet 18. Nov. 2024 · Bogdan Bobkov

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Post Developer - Zendesk SDKs
Exceptions when closing the Zendesk popup in the Unity SDK

Hi guys!
We are seeing exceptions when we try to open the Zendesk popup and close it before the chat initializes. 
Can anyone help me resolve this issue?

 

 

[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Opened...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] ***************** CONNECTED
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...

Exception: [ZendeskException][ZMConversationViewController:96] Object reference not set to an instance of an object.
  at UnityEngine.RectTransform.get_sizeDelta () [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.MessagingLayoutController.get_MaxWidth () [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.TryGetLayoutDataAtIndex (System.Int32 messageIndex, Zendesk.Runtime.Messaging.LayoutData& layoutData) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.InitializeWithObservableMessageList () [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Messaging.ContextAdapter.InitializeWithMessages (System.Collections.Generic.List`1[T] messages) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.b__56_0 () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.MessagingCore.RestClient.Client.NativeMessagingRestClient.GetConversation (System.String conversationId, System.String userId, Zendesk.MessagingCore.Models.Authentication authentication) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <0000
Zendesk.Runtime.Logging.UnityEngineLogger:LogException(String, Exception, Int32)
Zendesk.Runtime.UI.Scripts.d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__54:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__56:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__47`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<b__56_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.d__16:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.d__25:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.d__2:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()

Exception: [ZendeskException][ZendeskMessaging:165] Object reference not set to an instance of an object.
  at UnityEngine.MonoBehaviour.StartCoroutine (System.Collections.IEnumerator routine) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.b__56_0 () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.MessagingCore.RestClient.Client.NativeMessagingRestClient.GetConversation (System.String conversationId, System.String userId, Zendesk.MessagingCore.Models.Authentication authentication) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest 
Zendesk.Runtime.Logging.UnityEngineLogger:LogException(String, Exception, Int32)
Zendesk.Runtime.Messaging.d__10:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetException(Exception)
Zendesk.Runtime.UI.Scripts.d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__54:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__56:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__47`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<b__56_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.d__16:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.d__25:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.d__2:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()

[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] Subscribed

Bearbeitet 08. Nov. 2024 · Bogdan Bobkov

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Bogdan Bobkov hat einen Post erstellt

Post Developer - Zendesk SDKs
Error occurs in some cases when attaching images in the Unity SDK

Hi guys,

We integrated the Zendesk SDK into our Unity project, but we've started encountering errors when trying to attach an image to a conversation. These issues occur in the following situations:

  • When using the Unity Editor
  • When trying to attach an image on a Galaxy A52 (Android 13) through Samsung Gallery
  • When the user has a weak internet connection

Could you help us resolve this issue?
 

E Curl error 3: URL rejected: Error
[ZendeskError]: Image to display is not available. Unable to open image viewer.

Gepostet 25. Sept. 2024 · Bogdan Bobkov

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Community-Kommentar Developer - Zendesk SDKs
Community

Can someone tell me how to solve this problem?

Kommentar anzeigen · Gepostet 15. Juli 2024 · Bogdan Bobkov

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Community-Kommentar Developer - Zendesk SDKs
Community

Can someone tell me how to solve this problem?

Kommentar anzeigen · Gepostet 15. Juli 2024 · Bogdan Bobkov

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Post Developer - Zendesk SDKs
Errors when the Internet is weak in Unity SDK

Hello guys!

We have integrated Zendesk SDK in our Unity project, and then we started to get errors if we tried to close the Zendesk popup with a weak Internet connection while running ZendeskSdk.Instance.Messaging.ShowMessagingAsync(). It looks like we need to pass a CancellationToken to the function arguments to force the coroutines to terminate.

 

[ZendeskLog]: Conversation Fields have been successfully set

 

[ZendeskLog]: [RTC] [WebSocket] Opened...

 

[ZendeskLog]: [RTC] ***************** CONNECTED

 

[ZendeskLog]: [RTC] [WebSocket] Message sending...

 

[ZendeskLog]: [RTC] [WebSocket] Message sent...

 

[ZendeskLog]: [RTC] [WebSocket] message receiving...

 

[ZendeskLog]: [RTC] [WebSocket] message received...

 

[ZendeskLog]: [RTC] [WebSocket] Message sending...

 

[ZendeskLog]: [RTC] [WebSocket] Message sent...

 

[ZendeskLog]: [RTC] [WebSocket] Message sending...

 

[ZendeskLog]: [RTC] [WebSocket] Message sent...

 

Exception: [ZendeskException] Object reference not set to an instance of an object.

 at UnityEngine.RectTransform.get_sizeDelta () [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.UI.MessagingLayoutController.get_MaxWidth () [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.TryGetLayoutDataAtIndex (System.Int32 messageIndex, Zendesk.Runtime.Messaging.LayoutData& layoutData) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.InitializeWithObservableMessageList () [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.UI.Messaging.ObservableList`1[T].InitializeWith (System.Collections.Generic.List`1[T] items) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.UI.Messaging.ContextAdapter.InitializeWithMessages (System.Collections.Generic.List`1[T] messages) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.Messaging.MessagingKit.b__53_0 () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest[T] (Zendesk.MessagingCore.RestClient.Client.IRestRequest requestBuilder) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Th

Zendesk.Runtime.UI.Scripts.d__12:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__52:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__53:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__45`1:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.<b__53_0>d:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.API.d__13:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.MessagingCore.RestClient.Client.d__4`1:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.RestClient.d__3:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(Task`1)

Zendesk.Runtime.RestClient.d__4:MoveNext()

UnityEngine.UnitySynchronizationContext:Exec()

 

Exception: [ZendeskException] Object reference not set to an instance of an object.

 at UnityEngine.MonoBehaviour.StartCoroutine (System.Collections.IEnumerator routine) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.Messaging.MessagingKit.b__53_0 () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest[T] (Zendesk.MessagingCore.RestClient.Client.IRestRequest requestBuilder) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 

 at Zendesk.Runtime.RestClient.UnityWebRequestWrapper.SendRequestAsync (Zendesk.MessagingCore.RestClient.Client.IRestRequest request) [0x00000] in <00000000000000000000000000000000>:0 

 at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyn

Zendesk.Runtime.Messaging.d__9:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetException(Exception)

Zendesk.Runtime.UI.Scripts.d__12:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__52:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__53:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__45`1:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.<b__53_0>d:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.API.d__13:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.MessagingCore.RestClient.Client.d__4`1:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.RestClient.d__3:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(Task`1)

Zendesk.Runtime.RestClient.d__4:MoveNext()

UnityEngine.UnitySynchronizationContext:Exec()

 

[ZendeskLog]: [RTC] [WebSocket] message receiving...

 

[ZendeskLog]: [RTC] [WebSocket] message received...

 

[ZendeskLog]: [RTC] Subscribed

 

[ZendeskLog]: [RTC] [WebSocket] message receiving...

 

[ZendeskLog]: [RTC] [WebSocket] message received...

 

[ZendeskLog]: Activity not supported yet

 

Gepostet 25. Juni 2024 · Bogdan Bobkov

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