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Bruno Gabriel

Beigetreten 06. Okt. 2024

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Letzte Aktivität 18. Feb. 2025

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Neueste Aktivität von Bruno Gabriel

Bruno Gabriel hat einen Post erstellt

Post Feedback - Zendesk AI and automation

It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users.

A potential use case: An end-user request an invoice and provides their VAT number. Auto Assist would then call the relevant API with the provided parameter and return the URL to the document.

 

Gepostet 18. Feb. 2025 · Bruno Gabriel

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KommentarTicket automation and collaboration

Erin O'Callaghan In the future, auto assist will be able to get data from API to complete actions? Like, if the client requests a document, he can call an endpoint with the URL of the file.

Kommentar anzeigen · Gepostet 18. Feb. 2025 · Bruno Gabriel

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KommentarExplore recipes

Can't I show by default exactly what agents are online or offline? Without having to detail.

Erin O'Callaghan 

Kommentar anzeigen · Gepostet 05. Jan. 2025 · Bruno Gabriel

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KommentarExplore recipes

How I remove agents who were downgraded to final users?

Kommentar anzeigen · Gepostet 05. Jan. 2025 · Bruno Gabriel

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KommentarTeam members and groups

Alina Wright I've sent you the e-mail.

Kommentar anzeigen · Gepostet 12. Dez. 2024 · Bruno Gabriel

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KommentarTeam members and groups

Kristie Sweeney, it's not out yet :/

 

Our team needs this function.

Kommentar anzeigen · Gepostet 12. Dez. 2024 · Bruno Gabriel

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KommentarUsing UltimateGPT with AI agents - Advanced

How can I participate in this EAP?

Kommentar anzeigen · Gepostet 01. Dez. 2024 · Bruno Gabriel

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KommentarTeam members and groups

Same as the abovem when does this feature rollout?

 

Kristie Sweeney 

Kommentar anzeigen · Gepostet 30. Nov. 2024 · Bruno Gabriel

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Post Feedback - Ticketing system (Support)

Recently, after years, Zendesk added two new conditions in views: the ability to see tickets you’re following or CC’d on, but only in groups you are actually part of.
 

This means that if you’re following a ticket in a group you’re not a member of, you can:

 

• See this ticket on the home page

• Search for it

• View it on your profile page

 

However, you won’t see it in views.

 

Zendesk, where’s the logic here? I understand that views are role-based, but it doesn’t make sense for permissions to differ across sections of the support app. There’s no workaround for this, and having these tickets constantly visible on the home page and profile page is extremely inconvenient for agents.


Please, consider fixing this issue and applying the same rule for this conditions in views.

Gepostet 29. Okt. 2024 · Bruno Gabriel

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Community-Kommentar Feedback - Ticketing system (Support)

Outra feature request super importante.

 

+1

Kommentar anzeigen · Gepostet 29. Okt. 2024 · Bruno Gabriel

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