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Stephanie Salsini
Beigetreten 13. Aug. 2024
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Letzte Aktivität 04. Feb. 2025
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Kommentar anzeigen · Gepostet 04. Feb. 2025 · Stephanie Salsini
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I recently joined the Zendesk Community Manager User Group and would love to connect with anyone within that group on how to optimize Zendesk for my community. My community is newly launched, and is seeing some organic growth, but I've been struggling with executing on strategic ideas based on restrictions from the platform. I'd love to connect with fellow Community Managers who feel like they have a strong grasp on Guide/Gather so I can learn how to take it to the next level!
Gepostet 29. Jan. 2025 · Stephanie Salsini
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Scott Tynan that worked, thank you!
Kommentar anzeigen · Gepostet 13. Nov. 2024 · Stephanie Salsini
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I'm attempting to bulk upload users via the bulk import option.
I've got everything working almost correctly, but am running into an issue with my custom field columns.
I have a custom field that is a check-box that I'd like everyone in my CSV to have selected. Per the documentation, I need to set this to “true”. I'm not exactly sure how to do this on my CSV. I've tried a few ways, but I'm clearly not formatting it correctly, because each time I try to upload, the users do not have this field checked.
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I also tried the data importer, but for some reason “users” is not an option in target destination.
Can someone give me advice on how to appropriately format my CSV for a custom field that has a checkbox?
Kommentar anzeigen · Gepostet 12. Nov. 2024 · Stephanie Salsini
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I'm looking for guidance on how to add additional statuses for discussion posts. I've found a post on how to edit statuses, but not how to create new ones.
My community is using statuses to categorize feature requests. I put in a ticket for this, and the support agent said it's technically possible, but requires code, and it's outside their scope. My team is pretty savvy with code, I'm just looking for some guidance on where to start.
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Gepostet 29. Okt. 2024 · Stephanie Salsini
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I'd like to request the ability to allow multiple user segments to access a topic. Currently, our community is only open to our Advantage customers, which are in a particular user segment. However, we are rolling out our community in phases and planning to open to our partners next. I'm noticing the option to only allow access to one user segment per topic. I've confirmed with Support it isn't possible to allow multiple user segments access to one topic, so they recommended creating an overarching segment. However, I'd like to submit this as a product idea request. We don't want to open our topics to all signed in users as we aren't ready to open the community yet to everyone, and creating an additional user segment is just more of a hassle, when really you should be able to just select multiple user segments for your topics.
Gepostet 29. Okt. 2024 · Stephanie Salsini
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Does this also work for Gather? I'm able to @mention admins in help center tickets, but I'm running into an issue with not being able to @mention admins in discussion posts in my community. I have a ticket out for this but am hoping to get assistance quicker.
Kommentar anzeigen · Gepostet 07. Okt. 2024 · Stephanie Salsini
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I'm attempting to @mention staff members in community replies and am running into issues.
I have a staff member who is a Support & Guide admin, but I can't find them when I attempt to @ mention them in a discussion comment. I've even added them to the user segment that is granting community access.
What am I missing?
Gepostet 24. Sept. 2024 · Stephanie Salsini
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Thank you. Our team has added the CSS and it has worked. Thanks!
Kommentar anzeigen · Gepostet 26. Aug. 2024 · Stephanie Salsini
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I've tried to replicate this in my community and am unable to tag new content, only existing content. I asked my CSM if this was the expected behavior, and they said yes. Can someone confirm?
Kommentar anzeigen · Gepostet 15. Aug. 2024 · Stephanie Salsini
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