Ian Downie

It says this is awaiting my reply from a reply on Feb 12th, but I cannot see anything? 🤷🏻‍♂️

Hey, we have just had the EAP activated, I have come across an issue between 2 English language Help Centres (HC).

1st HC was created and set to English (US), all articles created fine. We now have a 2nd HC which has been set to default to English (UK). This EAP was the answer to not having to copy and paste the same content for 1st HC. 

However what I have found is that when I place an article in the 2nd HC, (able to choose categories and sections fine) I can create the placement, but it show that it has a missing translation, Shows an error when saving and does not give the option to publish, thus not showing in the 2nd HC.

I can only assume that because it created in American English and placing in UK English??

As a test, I copied and pasted as a translation in 1st HC in English UK, which allowed me to Save and Publish and it also appeared in the 2nd Help Centre, of course having to copy and paste makes the Multi placement as I could just do this in the 2nd HC and also means updating twice again in which this EAP eliminates.

ZD Support gave me a couple of articles about using an API to change article language, I was wondering if it would be easier to change the 2nd HC to default of Eng US (as we will be redirecting using CNAME) or if there is another way?

All help welcomed! 🙂

Hey, we have just had the EAP activated, I have come across an issue between 2 English language Help Centres (HC).

1st HC was created and set to English (US), all articles created fine. We now have a 2nd HC which has been set to default to English (UK). This EAP was the answer to not having to copy and paste the same content for 1st HC. 

However what I have found is that when I place an article in the 2nd HC, (able to choose categories and sections fine) I can create the placement, but it show that it has a missing translation, Shows an error when saving and does not give the option to publish, thus not showing in the 2nd HC.

I can only assume that because it created in American English and placing in UK English??

As a test, I copied and pasted as a translation in 1st HC in English UK, which allowed me to Save and Publish and it also appeared in the 2nd Help Centre, of course having to copy and paste makes the Multi placement as I could just do this in the 2nd HC and also means updating twice again in which this EAP eliminates.

ZD Support gave me a couple of articles about using an API to change article language, I was wondering if it would be easier to change the 2nd HC to default of Eng US (as we will be redirecting using CNAME) or if there is another way?

All help welcomed! 🙂