Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Pavel Gärtner's Avatar

Pavel Gärtner

Beigetreten 25. Juli 2024

·

Letzte Aktivität 25. Juli 2024

Folge ich

0

Follower

0

Gesamtaktivitäten

4

Stimmen

0

Abonnements

2

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Pavel Gärtner

Pavel Gärtner hat einen Kommentar hinterlassen

KommentarTicket automation and collaboration

Hello, i have created the trigger with Notify by Autoreply with articles. You can see bellow.  Emails are sending, but articles are not attached. I find out, that there can be problem with Intelligent triage. I would like to check settings or activate it but i dont have this item in settings (under admin account) as you can see also bellow.  We have "Professional Tier! Could you give me advice what to do?

 

 

 

 

Thank you very much Pavel

 

 

 

Kommentar anzeigen · Gepostet 25. Juli 2024 · Pavel Gärtner

0

Follower

0

Stimmen

0

Kommentare


Pavel Gärtner hat einen Kommentar hinterlassen

KommentarAdditional ticket channels

Hi we are answering incoming calls via mobile phone only, so we do not have zendesk (call window) on monitor in front of us.

 

Does it possible on mobile phone transfer call to another agent or group. For example by press any virtual key on mobile phone display? This agent/group is always the same, so hard setings without choosing.

 

Thank you Pavel

Kommentar anzeigen · Gepostet 25. Juli 2024 · Pavel Gärtner

0

Follower

0

Stimmen

0

Kommentare