Carly Britton
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Carly Britton hat einen Kommentar hinterlassen
Has this issue still not been resolved? Surely it is a quick code change on Zendesk's part. It just needs to mirror what the agents see. I am having complaints from a lot of clients about this, it ...
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Carly Britton hat einen Kommentar hinterlassen
We have one particular organisation that has a email group that needs to be cc'd in on all tickets. At the moment we are doing this manually and sometimes it does not get added on due to human erro...
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Carly Britton hat einen Kommentar hinterlassen
That worked brilliantly. Thanks Andrew. :)
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Carly Britton hat einen Post erstellt
Trigger: assign ticket from email address
BeantwortetI want to create a trigger to assign a ticket to a agent group when the ticket comes from one particular email address. I know I can do this from an organisation but cant work out how to do this fr...
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Carly Britton hat einen Kommentar hinterlassen
How easy was that... brilliant thank you.
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Carly Britton hat einen Post erstellt
How can I change the order of reporting data?
BeantwortetHi, I have created an Insights report and within the report I am showing what status the ticket is in. All of the closed tickets are at the top of the report and all other status' are at the bottom...
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Carly Britton hat einen Kommentar hinterlassen
Thats great thanks Simon
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Carly Britton hat einen Kommentar hinterlassen
Sorry, I have another question. I have added the condition, ticket hours since pending. Perform these actions: email user (requester) However, the automation could not be created as it must cont...
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Carly Britton hat einen Kommentar hinterlassen
Excellent, thank you Simon. ;-)
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Carly Britton hat einen Kommentar hinterlassen
Until now I haven't used any triggers or automations for our account as I have been getting our agents used to adding the correct states to tickets. Now I am confident that they are doing this I wa...