Mattias Malré

Hello Kasper Sorensen  - Any news on this? This was a OOB feature in Intercom and it's causing, not a huge issue, but a constant irritation for our Support team. 

Would be great if hyperlinks would be identified and treated accordingly. As they would anywhere else but a text editor on the Internet today. 

Thanks in advance

-Mattias

Is this entire article even valid any longer? I can't see any “Reports” alternative under Tools. 

I need to do an Export so that I can change the Access for my users and do an import. 

Any news on this feature? We also absolutely need this asap. We just migrated to Zendesk from Intercom and needed to batch upload the entire customer base from our platform to prepare for tickets etc. 

One of the key features was that they could see tickets across all orgs. Now I see I need to manually update it on all users? That's not at all feasible for 5000+ users. 

Thanks Elaine

Can you please share the public API details and I will have one of our tech people have a look at what we can pull in. 

Thnaks in advance

-Mattias

Hello Orsolya Forster 

I would personally say that it's not a huge issue to have to select one or the other. It's the title of the article that is important, not that it's placed in one place or another. 

This double article presentation is extra irritating in the “Submit a ticket” section where the real estate is very important to deflect cases. See example from our site below: 

Hello and good morning from a windy Sweden! 

We are in our first two months of using Zendesk for our Support team and are still very early in adopting it. 

For our Support cases we send out a post-case survey where I have set it to use a 5-scale emoji-type with a text to go along with it. 

But I cant seem to find how I see the average CSAT score. I can only find the % number in Explore, but I want the average. 

Can anyone help guide me in the right direction? 

All the best

-Mattias

Adding to the long line of users requesting this Again, coming from Intercom where this was a feature it's crazy to see it's not available here. 

Yes please, fix this. Migrating to Zendesk from another system would be a lot easier if OOB functionality like this was available. 

+100 on this. Can't believe it's not already a feature three years later. It's a basic feature.