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3. Guide: change URL behind the LOGO to go back to shop url

Frédéric, glad to hear that you got it working. Happy Zendesking :) Thanks

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• Erstellt 29. Juli 2021 15:50
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3. How to auto populate the Priority

TAN BING got it. Thanks

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• Erstellt 29. Juli 2021 15:49
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3. Guide: change URL behind the LOGO to go back to shop url

Replace the URL with your target link. Thanks

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• Erstellt 29. Juli 2021 13:55
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3. Guide: change URL behind the LOGO to go back to shop url

Hi @Frédéric, In your header.hbs file replace {{#link 'help_center'}}<img src="{{settings.logo}}" alt="{{t 'home_page' name=help_center.name}}" />{{#if settings.show_brand_name}}<span aria-hidden="...

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• Erstellt 29. Juli 2021 13:55
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3. How to auto populate the Priority

TAN BING, is it possible for you to share the URL of your HC so that I can take a look? You can also create a ticket here if you can't share the URL publicly so that I can take a look and provide t...

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• Erstellt 29. Juli 2021 06:06
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3. How to auto populate the Priority

TAN BING, It should be  document.getElementById('#request_priority_label').nextSibling.innerText = 'normal'; instead of  document.getElementById('#request_priority').nextSibling.innerText = 'normal...

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• Erstellt 28. Juli 2021 16:49
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3. Target specific section with CSS Styling

Hi Andrew Steier, Yes, you are right on the syntax part. That's how you have to mention it in the code. Also, congratulations :) Thanks

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• Erstellt 28. Juli 2021 16:45
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3. How to pre-fill description box based on Custom Field value

Hi Patrick Lieu, Try the below code: tinymce.get("request_description").setContent("<p>Description 1</p>"); Let me know how it goes for you. You can also take a look at this post. Thanks

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• Erstellt 28. Juli 2021 11:26
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Hi TAN BING, Try the below code by replacing the id with your custom field ID. document.getElementById('CUSTOM_FIELD_ID').nextSibling.innerText = 'Val_1'; Let me know how it goes for you. Thanks

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• Erstellt 26. Juli 2021 11:26
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Hi TAN BING, In your case, I think doing it via coding will be better. That will solve the purpose of automatically assigning the value as well as letting the end-user choose it from the dropdown. ...

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• Erstellt 24. Juli 2021 13:45
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