Trapta

1. Community
2. Guide Q&A
3. Sticky Top Buttons

Hi Vanessa Ripoll, Take a look at this tip: https://support.zendesk.com/hc/en-us/community/posts/207738148-Adding-a-notification-banner-to-your-Help-Center-v2 Let us know if this is what you are lo...

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• Trapta
• Erstellt 10. April 2020 04:44
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1. Community
2. Guide Q&A
3. Tabs HTML code are not working

Hi Jean Lazaro and Lisa Sedlak, If you are using the latest version of the theming template (v2), then make sure to include jQuery CDN in your document_head.hbs template or place the below line of ...

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• Trapta
• Erstellt 10. April 2020 04:35
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your Help Center

Hi Juan Pablo Quero, I cannot see the SVG image you were referring to. Will you be able to add it in a div element and keep the div set to {display: none;} for me to test it? Thanks

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• Erstellt 3. März 2020 15:01
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your Help Center

Juan Pablo Quero, you can add the SVG file in the asset folder and I will be able to test the same. Thanks Team Diziana

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• Erstellt 2. März 2020 11:22
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your Help Center

Hi Juan Pablo Quero, Can you please share the URL of your HC where I can see this issue? Thanks Team Diziana

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• Erstellt 29. Februar 2020 08:30
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1. Community
2. Feedback on Support
3. The option to ban IP addresses in ZenDesk Support (not Chat)

Hi Zornitsa Georgieva, Try looking at this link: https://support.zendesk.com/hc/en-us/articles/203663706-Restricting-access-to-Zendesk-Support-and-your-Help-Center-using-IP-restrictions Let us know...

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• Erstellt 11. Februar 2020 07:59
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1. Guide
2. ...
3. Help Center customization
4. Editing the article's author, date, and timestamp

Hi @Sarah, try replacing edited_at with created_at and let us know if it helps. Team Diziana

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• Erstellt 7. Februar 2020 08:05
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1. Community
2. Guide Q&A
3. "Add to conversation" not editable for the customer.

Justine, try removing code from line no. 40, 41 and 42 in your script.js file. That should fix the issue. Let me know if you will face any issue. Thanks, Team Diziana

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• Erstellt 6. Februar 2020 09:32
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1. Community
2. Guide Q&A
3. "Add to conversation" not editable for the customer.

@Justine, looks like your HC is private. I am not able to see much. Can you share a screenshot of your script.js file from line no. 40? Thanks Team Diziana

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• Erstellt 5. Februar 2020 17:22
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1. Community
2. Guide Q&A
3. "Add to conversation" not editable for the customer.

Hi Justine, It's hard to debug the problem with the screenshot attached. Please check your browser console to confirm if you see any errors there or if you can share the URL of your HC that will be...

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• Trapta
• Erstellt 3. Februar 2020 13:18
• 0 Stimmen