Mike Mortimer
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Neueste Aktivität von Mike Mortimer-
Hi Michael, the "get help" option on the page actually uses the previous Answer Bot Widget implementation - this is slightly different to messaging and Answer Bot Flow Builder. To answer your quest...
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Hi Dawn, yes those 3 different factors are what determine the prediction, which is calculated at any point the ticket is updated (or when it's created).
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Hi Mirjam, sorry to hear you're still seeing this behaviour. It's not reflected across other customers as this is something we continue to monitor and track. Reopen rates for Answer Bot solved tick...
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Hey Neil, sorry to hear it's causing confusion and for inception-linking you back to the exact post you were making a comment on... not that helpful! Labels serve 2 purposes: For normal help cente...
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Neil, labels restrict the set of articles that Answer Bot will search within. Based on that reduced set, if there is no article that's relevant or related to the question then it won't suggest anyt...
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Hey Eric, that's correct yes. Add that label to all the products articles (using bulk editing in Guide) and then configure your webform in the Answer Bot settings to filter only for that label.
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No worries, look forward to hearing if it worked as expected.
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Hi TJ, I might request this best practice to be updated. I think the following setup might better cover all these cases, but I'm keen to get everyone's thoughts to see if there are any cases it's m...
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Hi Lenka, Thanks for your feedback - at Zendesk we too emphasise user testing and data validation behind design decisions and the experience for this copy and buttons has evolved many times during ...
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Hi John, the fix went live to 100% last week. The logic is now being applied in the correct, desired way - filtering restricted content first and then taking the top 3 most relevant. Thanks again f...