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Ariya Sacca Utama
Beigetreten 25. Nov. 2024
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Letzte Aktivität 25. Feb. 2025
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How can we import a user with their WhatsApp number? Is it possible?
Kommentar anzeigen · Gepostet 25. Feb. 2025 · Ariya Sacca Utama
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What a DOWN GRADE!!
Note: This section applies only if you didn't have a drafted or published AI agent as of February 3, 2025. Otherwise, see Creating an AI agent for messaging (Legacy).
How can we create a flow if we just activated messaging on 4 February 2025?
are we can't create an answer/flowbuilder in Zendesk anymore?
Where's the answer tab?
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Kommentar anzeigen · Bearbeitet 17. Feb. 2025 · Ariya Sacca Utama
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can we make a trigger like this: (send message to customer)
You are currently in the 4th / 3rd / 2nd queue
cause when i use "@queue_size" placeholder, is the total of queue in messaging.
Kommentar anzeigen · Gepostet 12. Feb. 2025 · Ariya Sacca Utama
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Can we use this for social media channel?
Kommentar anzeigen · Gepostet 11. Feb. 2025 · Ariya Sacca Utama
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Hi,
I would like to clarify some details about the {{satisfaction.survey_section}}
placeholder used in the system. Below are my questions:
-
What does this placeholder represent?
- Does it specifically refer to a link to the customer satisfaction survey, or does it serve another purpose?
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What content or link is displayed through this placeholder?
- Is the link static, or does it change dynamically depending on the ticket?
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Is there any official documentation explaining this placeholder?
- If so, could you please share the link?
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Can this placeholder be customized?
- If yes, which parts are configurable?
Thank you for your assistance! I want to ensure the implementation meets the user’s needs.
Kommentar anzeigen · Gepostet 25. Nov. 2024 · Ariya Sacca Utama
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