Eckhard Doll
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Neueste Aktivität von Eckhard Doll-
Eckhard Doll hat einen Kommentar hinterlassen
5 years and nothing... improving existing features seems to be very low on Zendesk's list of priorities. It's all about new features and products.
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Eckhard Doll hat einen Post erstellt
Allow customers to set ticket to solved in email notification
Hello,Is there a way to add the option to solve a ticket right from within the status update notification that are sent via email? AFAIK, the only option for customers to set the ticket to "solved"...
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Eckhard Doll hat einen Kommentar hinterlassen
Thanks for your reply, Matt. However, that is what I already know and see. It's the fact that it requires more clicks to access the same data. It was very convenient not having to open Insights/Exp...
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Eckhard Doll hat einen Post erstellt
Insights removed in "Reporting" - more clicks, more effort
Hi all, Now that Insights is gone, clicking on "Reporting" takes me to a useless page "Your reporting is now powered by Explore" (really?) and a button to get to Explore ("Take me to Explore"). Her...
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Eckhard Doll hat einen Kommentar hinterlassen
I agree but I doubt that this will ever happen if even increasing the maximum view count seems to be impossible to do.
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Eckhard Doll hat einen Post erstellt
Please remove the Insights notification
Hello Zendesk, It would be great if the notification could be removed as it is obsolete now. Thanks!
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Eckhard Doll hat einen Kommentar hinterlassen
Eugene Orman, yes, please review that. Having to set the width over and over again to my own default for each tab on export is really annoying. And +1 on the general topic.
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Eckhard Doll hat einen Kommentar hinterlassen
Sorry for ruining this feature request but as a user myself, I can say that this is not an issue in our team and I would not want another step to confirm submitting a ticket. However, I could imagi...
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Eckhard Doll hat einen Kommentar hinterlassen
The silence is deafening indeed! The GDPR is important to any company and accidentally merging tickets can cause all kinds of issues and legal implications.
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Eckhard Doll hat einen Kommentar hinterlassen
Might be a good time to add this rather simple feature after all these years.