Eckhard Doll

1. Community
2. Support Q&A
3. Getting Bad Gateway error in Support in two separate instances

Same here on POD 18 in Germany. Zendesk confirmed this on Twitter already.

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• Eckhard Doll
• Erstellt 9. September 2020 12:13
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1. Explore
2. ...
3. Getting started
4. Getting started with pre-built dashboards

Hi! Does anyone know why the width of a dashboard image export seems to be stuck at 1180 and is not remembered while the height value is adjusted to the actual height of the dashboard? My dashboard...

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• Eckhard Doll
• Erstellt 4. September 2020 05:32
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1. Community
2. Feedback on Support
3. Remove "Insights is being retired" warning

Same here! It gets annoying. A monthly reminder would be more than enough. Thank you!

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• Eckhard Doll
• Erstellt 20. August 2020 08:36
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1. Community
2. Feedback on Support
3. Trigger Conditions: Sender email address

This was written two years ago by Juz "It's a bit surprising that Zendesk doesn't allow identifying a ticket by its sender address." It's not only a bit surprising that this still does not work, it...

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• Eckhard Doll
• Erstellt 7. Juli 2020 06:07
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1. Community
2. Feedback on Support
3. Views limitation

This has been discussed many times before and I don't get it either. Fortunately, we only have to choose between some views and which to show but for other companies with more branches and differen...

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• Eckhard Doll
• Erstellt 26. Mai 2020 09:55
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1. Community
2. Feedback on Support
3. Revamp of Stay on Ticket vs. Close Tab Flow

I agree that it looks a bit cluttered this way but at the same time, an improvement would be nice. Most of the times, I work with "close tab" but for the times I need to stay on a ticket, either th...

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• Eckhard Doll
• Erstellt 3. März 2020 06:19
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1. Community
2. Feedback on Support
3. Upload File Size Limit

Fun fact: a customer just recently suggested us to use a modern ticket system that allows larger file sizes to be uploaded. 20 MB is kind of (early) last decade.

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• Eckhard Doll
• Erstellt 25. Februar 2020 13:36
• 2 Stimmen

1. Community
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

Bob Bowden, maybe they still haven't figured out how to charge customers extra for this feature? Would explain the delay on this and other rather simple workflow improvements.

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• Eckhard Doll
• Erstellt 23. Januar 2020 12:48
• 1 Stimme

1. Talk
2. ...
3. Managing Talk
4. Managing Talk number settings

Hi Nicole!  Thank you for the clarification.

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• Eckhard Doll
• Erstellt 27. Dezember 2019 06:07
• 0 Stimmen

1. Talk
2. ...
3. Managing Talk
4. Managing Talk number settings

I have a question on deleting a number. We have five phone numbers we do not intend to use beyond this year.What exactly happens when a number that has been in use previously gets deleted? What wil...

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• Eckhard Doll
• Erstellt 23. Dezember 2019 12:10
• 0 Stimmen