Eckhard Doll
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Neueste Aktivität von Eckhard Doll-
Eckhard Doll hat einen Kommentar hinterlassen
Hi!Would it be possible to have an option to change this behaviour? I don't understand why even though the web form Answer Bot suggested articles, the email notification cannot contain those sugges...
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Eckhard Doll hat einen Kommentar hinterlassen
Tag Locker would be mine from an administrative point of view. Regarding Show Releated Tickets: it would be great to have a bit more flexibility and filters. Show only tickets of a specific ticket ...
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Eckhard Doll hat einen Kommentar hinterlassen
Same here!
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Eckhard Doll hat einen Kommentar hinterlassen
@Brett, I really hope that the new Tag Locker will be available before Oct 14?
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Eckhard Doll hat einen Kommentar hinterlassen
Frankly, I am not sure. This one works for us and there are no details on version 2 availabl afaik. Maybe Zendesk can chime in here?
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Eckhard Doll hat einen Kommentar hinterlassen
You mean the app framework? I was worried as well but Tag Locker is listed as "planned" for version 2 https://support.zendesk.com/hc/en-us/articles/360002123147-v1-app-removals-alternativ...
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Eckhard Doll hat einen Kommentar hinterlassen
We use the app Tag Locker for that quite successfully and added the tags we need to use there. This way, no other tags will be created by regular agents.
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Eckhard Doll hat einen Kommentar hinterlassen
Wenn ich auf https://explore.zendesk.com/hc/de/articles/236024267-Adding-users-to-Explore gehe, habe ich dafür keine Berechtigung. Eingeloggt bin ich zu dem Zeitpunkt.
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Eckhard Doll hat einen Kommentar hinterlassen
Hello Nicole, How many votes do you need to consider something important or a priority? I know that everyone has different expectations on what is important but it really looks like you focus on bi...
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Eckhard Doll hat einen Post erstellt
Talk: Adding phone numbers from tickets to already existing customer accounts
Hi,We are currently testing Zendesk Talk. So far, we only have "email" customer accounts in Zendesk. According to support, the only option to assign the phone number of customers we alrea...