Amy Dee
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Neueste Aktivität von Amy Dee-
Hi Justin! It looks like you clicked "Add" on the lower right. That actually tries to add the metric to your report. It's the last button you should click, once everything else is complete. To add ...
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To Andrei - These recipes will not be able to show results in business hours, unfortunately. GoodData cannot access your schedule, so it has no way to know what your business hours are. Also, these...
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Hi Joel! For Enterprise accounts, most data does sync approximately hourly, as the article says. The backlog dataset is a bit different: Backlog facts and metrics will reflect the state of the ti...
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Hi Allen! It should be possible for a modal window to pull cursor focus. There are a lot of resources online with different approaches and tips that you could use in your own apps. I spoke with one...
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Hi Rory! "Reversing" the role should work (after the next data sync), as long as it is the same user profile with the same User ID throughout. If you delete and recreate a user, though, or promote ...
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Hi Ben! I’ve been looking into this for you. As it is right now, Zendesk calculates a few key metrics in calendar and business hours. Apart from the first reply time, they all happen after a ticket...
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Hi Ben! Unfortunately, that sort of report isn't possible at this time. Insights is not a real-time reporting platform, so it can't support a live "minutes since" counter. It calculates durations b...
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Hi Anthony! Unfortunately, that won't be possible with this recipe. Insights can't see your business hours, so it has no way to incorporate them in the calculation. If business hours reply times ar...
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Hi Art! If you're interested in ticket creation dates, then it will be much easier to use the default first reply time metrics. The default values are stored as ticket properties, so they work well...
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Hi Sarah! Fortunately, you don't need any custom metrics for this type of report. You should be able to get the results you need from default options: Under WHAT, choose First Reply Time (min) [Md...