Amy Dee
-
Gesamtaktivitäten666
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von16 Benutzer
-
Stimmen56
-
Abonnements204
Kommentare
Stimmen zur Aktivität von Amy Dee-
Huge shout-out to Graeme Carmichael, Community Moderator extraordinaire! In particular, he's been cleaning up in the Insights Q&A forum. That can be a scary place, because the questions are technic...
-
To Andrei - These recipes will not be able to show results in business hours, unfortunately. GoodData cannot access your schedule, so it has no way to know what your business hours are. Also, these...
-
Hi Arno! With these metrics, there are two things I would check. First, you are using # Solved Tickets in your reply time metrics, but # Tickets Solved in the percentage metrics. These metrics are ...
-
Hi Ilya! There is one other thing to check from your metric. Did you just write the words "New" and "Open" in the metric editor, or did you select them from the Elements picklist on the right? If ...
-
Hi Sy! Merged tickets are still counted separately for all calculations and metrics. Zendesk doesn't combine the backend data or remove the merging ticket from the API. For your example, ticket B ...
-
Hi Randy! This error means you have attribute values that don't match the attributes in your metric. In this case, it looks like you used the attribute values for the actual groups, while the metri...
-
Hi Silva! Hi Fernando! I'd be cautious with metrics like this. They may not be measuring what you expect. The Total time spent (min) metric is likely from our Time Tracking recipe, which measures t...
-
Hi Jude! Report filters apply to the report as a whole. The ranking filter in that section won't apply differently for each month; it will apply evenly to the whole range. To find the top 5 within ...
-
Hi Jamie! At first glance, I see one big issue here. You shouldn't leave the numeric range filter undefined. Instead, make sure you specify Ticket Id as the attribute. That way, Insights knows how ...
-
Hi Joel! Sorry about the delay! There are a lot of use cases where the Historic attributes could be helpful. For example, you could find all tickets that were ever in Urgent priority, which agent w...