Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Josiah Smith
Beigetreten 19. Dez. 2024
·
Letzte Aktivität 14. Jan. 2025
Folge ich
0
Follower
0
Gesamtaktivitäten
3
Stimmen
0
Abonnements
2
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Josiah Smith
Josiah Smith hat einen Kommentar hinterlassen
I know triggers only work for Created tickets, and Updated tickets.
Is there a way to:
IF ticket is OPEN
Ticket>Comment Text; Contains at least one of following words; “words”
Add Tag => tag-name
_____________________________________
I've tried setting it to:
ALL
Ticket > Ticket Status; is; Open
ANY
Ticket>Comment Text; Contains at least one of following words; “words”
ACTIONS
Add Tag => tag-name
But it only scans the newly created tickets for the keywords, rather than the bucket of tickets that I have which is what I want it to do.
After reading, I'm seeing that Trigger may not be the right tool for this, is there a tool that would enable this to happen?
Kommentar anzeigen · Gepostet 19. Dez. 2024 · Josiah Smith
0
Follower
0
Stimmen
0
Kommentare