Anthony B.
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Anthony B. hat einen Kommentar hinterlassen
Yes, at a quick glance that looks very promising, and not too cumbersome to implement. Thank for pointing us in the direction of that.
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Anthony B. hat einen Kommentar hinterlassen
Colin, To clarify, i'm referring only to Ticket Forms not other content. Ticket Forms are not true HC content but come from the support site, and they are not brand aware, by which I mean I can p...
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Anthony B. hat einen Kommentar hinterlassen
Thanks, we actually had been at 1 hour but curious to hear anyone else's experience. Would you consider 12 hours the "minimum" amount of time to wait before sending?
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Anthony B. hat einen Kommentar hinterlassen
We have been using a 4 hours since-solved time, as most of our tickets are solved in 12-24 hours. This felt like the right balance between the current engagement of the requestor - however we somet...