Deborah Lewis

1. Support
2. ...
3. Agent guide for Support
4. Merging tickets

Is there a way to change the default text when merging tickets? A lot of our customers get irked when they see the word "Closed" in the merge message.

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• Deborah Lewis
• Erstellt 6. Juni 2017 13:12
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Another vote for this feature. We would like to include certain articles in a "getting started" section in our help center without the need to have two separate articles. It's too easy to update on...

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• Deborah Lewis
• Bearbeitet 21. Februar 2017 21:03
• 3 Stimmen

1. Community
2. Support Q&A
3. Find requesters with more than 2 current requests?

Ah. We haven't quite reached that volume. I merge about 50 per day. I'd love to see a way to automate this in some way.

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• Deborah Lewis
• Erstellt 27. Januar 2016 12:21
• 0 Stimmen

1. Community
2. Support Q&A
3. Find requesters with more than 2 current requests?

I accomplish this by having a separate view that I review once at the beginning of each shift. It's set to show tickets with a status of New and Open and is grouped by Requester.  Using this setup,...

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• Deborah Lewis
• Erstellt 26. Januar 2016 20:43
• 1 Stimme