
Deborah Lewis
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Neueste Aktivität von Deborah Lewis-
Deborah Lewis hat einen Kommentar hinterlassen
Is there a way to change the default text when merging tickets? A lot of our customers get irked when they see the word "Closed" in the merge message.
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Deborah Lewis hat einen Kommentar hinterlassen
Another vote for this feature. We would like to include certain articles in a "getting started" section in our help center without the need to have two separate articles. It's too easy to update on...
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Deborah Lewis hat einen Kommentar hinterlassen
Ah. We haven't quite reached that volume. I merge about 50 per day. I'd love to see a way to automate this in some way.
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Deborah Lewis hat einen Kommentar hinterlassen
I accomplish this by having a separate view that I review once at the beginning of each shift. It's set to show tickets with a status of New and Open and is grouped by Requester. Using this setup,...