Ryan McGrew

1. Community
2. Guide - Product Feedback & Discussion
3. The Reset/Forgot Password page is not mobile respsonsive

Hi Carolyn, I'm working with engineering teams on my side to determine timing for this change and how we can get that rolled out. I will report back here once I have more information. That's partl...

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• Ryan McGrew
• Erstellt 14. Januar 2020 10:43
• 0 Stimmen

1. Community
2. General Product Feedback
3. presetting labels/label sets, so that we can categorize articles internally

Hi! This may not fit your workflow exactly. However, using the Knowledge Capture application you can allow agents to create articles from pre-created templates. Any new articles created from a temp...

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• Ryan McGrew
• Erstellt 14. Januar 2020 08:28
• 1 Stimme

1. Community
2. Guide - Product Feedback & Discussion
3. The Reset/Forgot Password page is not mobile respsonsive

Hey Carolynn, We provide a link to that page as part of the modal sign in/up flows so that users with JavaScript disabled can still access that page so that's likely how Google is finding the URL. ...

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• Ryan McGrew
• Erstellt 9. Januar 2020 14:28
• 0 Stimmen

1. Community
2. Guide - Product Feedback & Discussion
3. The Reset/Forgot Password page is not mobile respsonsive

Hey Carolynn, We actually have built rules into our robots.txt to prevent Google (and other bots) from indexing things like the sign in page for example. I'm not a Search Console expert, but do you...

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• Ryan McGrew
• Erstellt 8. Januar 2020 17:38
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Using your own theme assets for Help Center (Guide Professional and Enterprise)

Hey David, Looking at the thread we'd recommend that you create a namespaced/global variable in the document_head.hbs template and then reference that in script.js. Something like the following doc...

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• Ryan McGrew
• Erstellt 3. Januar 2020 08:20
• 0 Stimmen

1. Community
2. Guide - Product Feedback & Discussion
3. Knowledge Capture - Edit Article

Unfortunately not at this time. It's something we'll be working on as we move away from Insights. 

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• Ryan McGrew
• Erstellt 11. November 2019 09:39
• 0 Stimmen

1. Community
2. Guide - Product Feedback & Discussion
3. Knowledge Capture - Edit Article

Thanks both for the feedback. We do provide reporting on article edits by agents in the Team Publishing in Insights reporting in Guide Enterprise, however it is not linked to tickets / Knowledge Ca...

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• Ryan McGrew
• Erstellt 8. November 2019 09:39
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Introducing search across multiple Help Centers

Thanks Zac! Definitely agree. For the brand search configuration, would this be an account wide configuration or per user?

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• Ryan McGrew
• Erstellt 23. Oktober 2019 19:52
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Introducing search across multiple Help Centers

Hey Zac, Good question and agreed it would be useful for the KC app as well. Would you expect this to follow the configuration of the branded Help Center or should the KC app it's own brand search ...

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• Ryan McGrew
• Erstellt 23. Oktober 2019 11:18
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

Hey Arianna, PDFs can be uploaded as attachments to articles. They will then be visible as attachments on the article. You can copy and paste that URL if you would like to link directly to it from ...

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• Ryan McGrew
• Erstellt 20. September 2019 12:00
• 0 Stimmen