Ryan McGrew
Product Manager working on Guide
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Ryan McGrew hat einen Kommentar hinterlassen
Hi Support Team, The signin pages should be disallowed in the robots.txt for your site which should prevent these pages from being indexed. You can see an example here https://support.zendesk.com/r...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Mary, Placing this into your theme would apply it to all articles on your site. You won't need to use the API, but it does require you to edit your theme and customize some of the HTML in the t...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey All, We released a feature called Unified Search late last year that allows you to filter results by Knowledge Base vs. Community as well as filtering into Categories. You may also want to l...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Kelsey, I'd probably need to know a bit more about what you're trying to achieve and the differences you'd like to have. In general, there are 2 types of customizations that can be achieve arou...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Kelsey, The configuration you're talking about with Brands A through D being individually configured for the other brands it can search is definitely achievable. However, when you talk about ar...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Fabio Strasser This only works with multiple brands on a single Zendesk account. It won't work if you have multiple accounts in a hub and spoke setup, for example. Thanks!
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Mary, You may want to consider adding this directly to the article_page.hbs template in your theme to make it more centrally managed. Beyond that we are currently working on functionality righ...
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Ryan McGrew hat einen Kommentar hinterlassen
Hi Carolyn, I'm working with engineering teams on my side to determine timing for this change and how we can get that rolled out. I will report back here once I have more information. That's partl...
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Ryan McGrew hat einen Kommentar hinterlassen
Hi! This may not fit your workflow exactly. However, using the Knowledge Capture application you can allow agents to create articles from pre-created templates. Any new articles created from a temp...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Carolynn, We provide a link to that page as part of the modal sign in/up flows so that users with JavaScript disabled can still access that page so that's likely how Google is finding the URL. ...