Ryan McGrew

1. Community
2. Feedback on Guide
3. Is there a way to add an indicator from the portal view that allows you to identify that an article is published ?

Hey Mary, I can't speak to how they built the theme and the requirements at the time, but I will say the API and Help Center templates are purposely designed to work differently. All that being sai...

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• Ryan McGrew
• Erstellt 12. Mai 2021 07:50
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Knowledge Article Templates

Hey All, Thanks for the feedback here. We are currently full steam ahead on Content Blocks. While this doesn't directly answer the need for templates right now, it does introduce some underlying ch...

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• Ryan McGrew
• Erstellt 11. Mai 2021 07:19
• 2 Stimmen

1. Community
2. Feedback on Guide
3. Is there a way to add an indicator from the portal view that allows you to identify that an article is published ?

Looking at your Help Center it appears there's a JavaScript customization that is fetching articles via the API that is not filtering out draft articles when it is rendering them on the page. It se...

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• Ryan McGrew
• Erstellt 27. April 2021 13:20
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Maintenance Mode for Guide

Hey Justin Federico, I'm not sure this is exactly what you're looking for but if you deactivate your Help Center it will make it no longer accessible to end users and will prevent them from being n...

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• Ryan McGrew
• Erstellt 27. April 2021 13:04
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Is there a way to add an indicator from the portal view that allows you to identify that an article is published ?

Hey Mary Paez, Articles that have a Published Status of draft shouldn't be visible in Help Center for Admins or Agents (only if you're using the preview functionality from the Editor). Maybe you ca...

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• Ryan McGrew
• Bearbeitet 26. April 2021 07:22
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing an updated article management experience in Guide

Hey Betsy Weinberg, You can actually just click on that date to toggle between created and updated at. Your preference should be saved after you click. Thanks!

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• Ryan McGrew
• Erstellt 14. April 2021 13:45
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reusing content with content blocks

Matthew Erickson Nope, you should be able to enable content blocks on any article. If you're running into this issue we may need to raise a ticket to look deeper into it. Let us know and we're happ...

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• Ryan McGrew
• Erstellt 9. April 2021 12:32
• 0 Stimmen

1. Community
2. Zendesk Guide EAP - Content Blocks
3. Content blocks are updating and not publishing

Hi Marissa, The model that we currently have regarding Content Blocks is that an update to a block will automatically update the Review Status of any article contained within it, as if you edited t...

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• Ryan McGrew
• Bearbeitet 9. April 2021 09:47
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Hey All, I wanted to spend some time and update this thread and explain a bit more about what we’ve been up to and why this is still ‘planned’ and not ‘done’.  It’s been a journey, and I share pers...

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• Ryan McGrew
• Erstellt 19. März 2021 09:56
• 11 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing help center Federated Search

Hey Rachel M Both of those are on our roadmap to deliver this year as enhancements on top of the current functionality. Right now we don't have reporting for external content clicks in Explore. I ...

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• Ryan McGrew
• Erstellt 17. März 2021 16:02
• 1 Stimme