
Samantha Flaherty
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Samantha Flaherty hat einen Kommentar hinterlassen
I agree with the sentiment above; I also feel the threads about the dashboard in Zendesk are also along the same lines. It's in the backlog for years and years (and years) and then there's a releas...
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Samantha Flaherty hat einen Kommentar hinterlassen
We really need this setting up - I can't give out the 'Manage help centre' role option to all staff as we need agents to only see articles within their teams / shared articles. I mentioned several...
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Samantha Flaherty hat einen Kommentar hinterlassen
The issue is that this is a workaround, whether you like to call it that or not. I have also resorted to bookmarking views as I can't use the dashboard at all (and also, I have more personal views ...
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Samantha Flaherty hat einen Kommentar hinterlassen
Hey Josh, It's just CSS so you should be able to add badges etc. I haven't added a badge or image for ours so don't have code to share; it should be pretty straightforward to manipulate if you're c...
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Samantha Flaherty hat einen Kommentar hinterlassen
No problem at all :)
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Samantha Flaherty hat einen Kommentar hinterlassen
Hi Douglas, Is your IT Help Centre an independent, full Zendesk instance, separate to your Zendesk Support one? We also have a private area on our help centre, populated with internal content whic...
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Samantha Flaherty hat einen Post erstellt
Custom/Branded HTML structure for articles
First off - I couldn't find the answer I was looking for, based on my searches - if there is an answer for this already, I'd love to read it! I noticed that when Zendesk post articles, and when I m...
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Samantha Flaherty hat einen Post erstellt
Tip: How to add cool agent badges in Communities (Gather)
It's something that has caused lots of discussion in other posts here - how we can get the same cool little badges Zendesk use, on our own Community forums. Thanks to the help of a few Zendesk peo...
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Samantha Flaherty hat einen Kommentar hinterlassen
@Chelsea Thanks for your explanation - I realised I typed 'view' when I meant to put 'macros' - I hadn't realised you could tier macros the same as custom fields! (without knowing this, it looked ...
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Samantha Flaherty hat einen Kommentar hinterlassen
This is a great article - thanks for writing it up! I think the 'about' field is interesting and would certainly help apply structured tags to tickets and provide clearer reporting. As for the tr...