Nicole Infiesta
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Neueste Aktivität von Nicole Infiesta-
Nicole Infiesta hat einen Kommentar hinterlassen
Jessie, in regards to your last comment about deleting via the API, it looks like you need to have the list of ticket ids and its max 100 at a time. Is there no way to easy configure deletion base...
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Nicole Infiesta hat einen Kommentar hinterlassen
We ended up getting this to work after another try. When we first set it up, we didn't get an error - the form just wouldn't automatically change on the ticket. Zendesk support was also unable to ...
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Nicole Infiesta hat einen Kommentar hinterlassen
+1 the ability to set a form based on group (or even assignee) would be a big win. It seems as though Zendesk allows this based on conditions you can set in a trigger, but in trying to implement i...
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Nicole Infiesta hat einen Kommentar hinterlassen
Does anyone know if there have been updates to this? The last post was almost a year and a half ago. We wanted to allow iframing of some of our support documentation to allow sales reps to show i...
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Nicole Infiesta hat einen Kommentar hinterlassen
This article references voicemails automatically becoming tickets that contain the recording and a transcription. Is there a setting that needs to be in place for the transcription to work? Our z...
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Nicole Infiesta hat einen Kommentar hinterlassen
Similar use case to Darren above -- we have some clients with exceptionally custom things associated with their account. it would be great to be able to apply an automatic tag to the ticket based ...