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Christopher J. Crocker

Neverfail, LLC

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    Christopher J. Crocker hat einen Kommentar hinterlassen

    1. Community
    2. Support Q&A
    3. Closed Ticket as a Channel - What does this mean?

    Hi,Is it possible to use Ticket:Channel in an Insight report?I would like to build a report that shows me all tickets that were created as a result of a follow-up to a closed ticket.I can see Ticke...

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    Christopher J. Crocker hat einen Kommentar hinterlassen

    1. Community
    2. Support Q&A
    3. Hiding attachment/system fields on ticket form

    A follow up question.... I have a custom ticket field which is a multiline text field. I would like to set a default value for this field so that when a form is submitted the field will be set with...

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    Christopher J. Crocker hat einen Kommentar hinterlassen

    1. Community
    2. Support Q&A
    3. Hiding attachment/system fields on ticket form

    @Kristin, thank you for the info you provided on 9/19/16I do have a follow up question.   Do I just add  your //Form Submit section in it's entirety to the bottom of my JS code or is there some pla...