Kris wolton
- Gesamtaktivitäten 35
- Letzte Aktivität
- Mitglied seit
- Folge ich 0 Benutzer
- Gefolgt von 0 Benutzer
- Stimmen 13
- Abonnements 8
Aktivitätsübersicht
Neueste Aktivität von Kris wolton-
Kris wolton hat einen Kommentar hinterlassen
Hi, Please can you give us an ETA of when the app will be available again? We use it quite a lot and it was one of the reasons we moved to Zendesk.
-
Kris wolton hat einen Kommentar hinterlassen
Thats great, but sometimes i like to send an email rather then update a ticket, but still keep a record of the email in the ticket (for instance if i want some specific formatting or copy in severa...
-
Kris wolton hat einen Kommentar hinterlassen
Hi, Just to follow up on this, i almost think there should be two options when you sign up to Zendesk... 1. Are you a user/person focused company (retail, consumer) 2. Are you an organisation f...
-
Kris wolton hat einen Kommentar hinterlassen
The above is how it has worked in every other helpdesk system i have used and i do quite miss it to be honest.
-
Kris wolton hat einen Kommentar hinterlassen
Hi Brett, Yes, idealy we should have the option to add 'sites' when setting up an organisation. Then when you create a new user it will give you the option to select a site for them based on the or...
-
Kris wolton hat einen Kommentar hinterlassen
Yes Brett - i have tried and i have a ticket open with Support, however it's still not doing quite what i want.
-
Kris wolton hat einen Kommentar hinterlassen
Yeah, it seems like a really obvious thing to exclude as most customers will have several sites. You really would have thought ZenDesk would build this in. Zendesk is more user focused than organis...
-
Kris wolton hat einen Kommentar hinterlassen
Hi Dan, Yes i have tried this, but it gets a bit messy, as we need to have all calls for that organisation in one place for reports etc. All the users for the sites have the same domain name, so ...
-
Kris wolton hat einen Post erstellt
Organisations with multiple locations
Hi, We have several customers (organisations) that have multiple locations, Zendesk as far as i can tell cannot deal with this. For examaple: --Microsoft-- New York Seattle London --Vmware-- Dubl...
-
Kris wolton hat einen Kommentar hinterlassen
We would love to use Talk, but absolutely cannot until there is a mobile app and/or integration with desk phones such as Yealink.