Kris wolton
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Kris wolton hat einen Kommentar hinterlassen
The way that Zendesk deals with organisations & sites is shocking to honest. The fact there is not a built in facility for 'sites' is a bit short-sighted in my opinion. I am surprised more people h...
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Kris wolton hat einen Post erstellt
Make Zendesk more Organisation focused
Zendesk seems to be more people focused than organization focused. Organizations/Sites are important to us and being able to link people to sites/organizations is critical to the way we work. Since...
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Kris wolton hat einen Kommentar hinterlassen
I have raised this with Zendesk several times. They seem to be geared to people rather than organisations. We have had engineers go to the wrong site because two people with the same name work at t...
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Kris wolton hat einen Kommentar hinterlassen
Hi, Please can you give us an ETA of when the app will be available again? We use it quite a lot and it was one of the reasons we moved to Zendesk.
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Kris wolton hat einen Kommentar hinterlassen
Thats great, but sometimes i like to send an email rather then update a ticket, but still keep a record of the email in the ticket (for instance if i want some specific formatting or copy in severa...
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Kris wolton hat einen Kommentar hinterlassen
Hi, Just to follow up on this, i almost think there should be two options when you sign up to Zendesk... 1. Are you a user/person focused company (retail, consumer) 2. Are you an organisation f...
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Kris wolton hat einen Kommentar hinterlassen
The above is how it has worked in every other helpdesk system i have used and i do quite miss it to be honest.
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Kris wolton hat einen Kommentar hinterlassen
Hi Brett, Yes, idealy we should have the option to add 'sites' when setting up an organisation. Then when you create a new user it will give you the option to select a site for them based on the or...
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Kris wolton hat einen Kommentar hinterlassen
Yes Brett - i have tried and i have a ticket open with Support, however it's still not doing quite what i want.
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Kris wolton hat einen Kommentar hinterlassen
Yeah, it seems like a really obvious thing to exclude as most customers will have several sites. You really would have thought ZenDesk would build this in. Zendesk is more user focused than organis...