Kris wolton

1. Community
2. Feedback on Support
3. Make Zendesk more Organisation focused

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• Kris wolton
• Erstellt 16. Dezember 2019 11:16
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1. Community
2. Feedback on Support
3. Make Zendesk more Organisation focused

Hi Peter,   I really don't think it would add much complexity to the product, in fact it would probably make it a easier to use. We have had engineers turn up to the wrong site as Zendesk is not ca...

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• Kris wolton
• Erstellt 16. Dezember 2019 11:09
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1. Community
2. Feedback on Support
3. Make Zendesk more Organisation focused

I am hoping more people will see this and vote it up. There must be more MSP's out there that agree ZenDesk is focused more for end users than organisations. We seem to be so limited on what we can...

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• Kris wolton
• Erstellt 29. November 2019 13:17
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1. Community
2. Feedback on Support
3. Make Zendesk more Organisation focused

The way that Zendesk deals with organisations & sites is shocking to honest. The fact there is not a built in facility for 'sites' is a bit short-sighted in my opinion. I am surprised more people h...

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• Kris wolton
• Erstellt 8. November 2019 11:12
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1. Community
2. Feedback on Support
3. Agents cannot browse organization despite having access to them

I have raised this with Zendesk several times. They seem to be geared to people rather than organisations. We have had engineers go to the wrong site because two people with the same name work at t...

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• Kris wolton
• Erstellt 22. Oktober 2019 11:47
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1. Support
2. ...
3. Apps and integrations
4. How to generate a new LogMeIn single sign-on password

Hi,   Please can you give us an ETA of when the app will be available again? We use it quite a lot and it was one of the reasons we moved to Zendesk.

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• Kris wolton
• Erstellt 12. August 2019 09:04
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1. Community
2. Support Q&A
3. Emails updating ticket comments

Thats great, but sometimes i like to send an email rather then update a ticket, but still keep a record of the email in the ticket (for instance if i want some specific formatting or copy in severa...

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• Kris wolton
• Erstellt 17. Juli 2019 08:49
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1. Community
2. Support Q&A
3. Organisations with multiple locations

Hi,   Just to follow up on this, i almost think there should be two options when you sign up to Zendesk...   1. Are you a user/person focused company (retail, consumer) 2. Are you an organisation f...

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• Kris wolton
• Erstellt 25. Juni 2019 14:32
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1. Community
2. Support Q&A
3. Organisations with multiple locations

The above is how it has worked in every other helpdesk system i have used and i do quite miss it to be honest.

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• Kris wolton
• Erstellt 20. Mai 2019 17:19
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