Galen Foster
The Zendesk administrator at Silicon Valley Community Foundation. I love hiking, skiing, and driving down the coast.
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Galen Foster hat einen Kommentar hinterlassen
Hi Karen, I've outlined the sections that apply to us in green. Do you think it would be good for us to look into improving agent experience and then agent lifecycle or work on both at the same tim...
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Galen Foster hat einen Kommentar hinterlassen
We've created triggers based on incoming channels and specific email addresses. The triggers may also take into account the customers organization or any tags that were added by automations. Our tr...