David Shutt

1. Support
2. ...
3. Apps and integrations
4. How can I report on Support tickets linked to Jira?

Hi Shahdy I'm looking to do the same thing - pull some information from linked jiras into zendesk reports and views. How did you get on? Did Garrick's 'field sync' suggestion work out for you? Did ...

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• David Shutt
• Erstellt 19. September 2018 16:51
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting agent editing and publishing permissions on knowledge base articles

Thanks Ryan I'll take a look at both.

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• David Shutt
• Erstellt 6. Juli 2018 07:52
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting agent editing and publishing permissions on knowledge base articles

Hi Two questions: Are there any plans to allow finer grained control over which agents (perhaps via groups) have add/edit permissions to sections in the help centre? Are there any plans to allow e...

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• David Shutt
• Erstellt 5. Juli 2018 11:13
• 1 Stimme

1. Community
2. Feedback on Guide
3. Delete multiple articles

Hi Ryan Perfect, that's exactly what I'm after - looking forward to giving it a try.

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• David Shutt
• Erstellt 18. Juni 2018 15:22
• 1 Stimme

1. Community
2. Feedback on Guide
3. Delete multiple articles

Hi Ryan - any news on the work to bulk delete articles?

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• David Shutt
• Erstellt 18. Juni 2018 14:47
• 0 Stimmen