Anton Maslov
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Anton Maslov hat einen Post erstellt
Ability to show part of the article publicly
I was trying to post this in the below topic, bu it is not available for selection: https://support.zendesk.com/hc/en-us/community/topics/360001624993-Zendesk-Guide-EAP-Hand-picked-users-in-User-Se...
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Anton Maslov hat einen Kommentar hinterlassen
First, one bag is really dangerous, we had cases when an agent accidentally clicked and ticket got solved while it is not.
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Anton Maslov hat einen Kommentar hinterlassen
Our use-case is that we also use Zendesk for internal teams projects. @Nicole - Community Manager - might be a good idea to add a link to corresponding requests into that article, so people who fi...
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Anton Maslov hat einen Kommentar hinterlassen
How to make Twitter channel compliant with GDPR? Any user can mention us, which will create a ticket. And we already like storing their twitter ID without any consent.
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Anton Maslov hat einen Kommentar hinterlassen
Redaction App is broken for non-admin users: https://github.com/zendesklabs/ticket_redaction_app/issues/72
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Anton Maslov hat einen Kommentar hinterlassen
Hi Rob, in our case, we automatically create tickets for chats and calls, what is kind of similar to your approach. Also "start chat" button is on Zendesk HC page, so basically in Google Analytics,...
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Anton Maslov hat einen Kommentar hinterlassen
Hi Mary, I'm afraid I cannot help with CTR, we do not use Answer Bot.
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Anton Maslov hat einen Kommentar hinterlassen
Hi Mary, All of this is in ZenDesk insights reports and is being calculated automatically. Let me know in what metric are you interested in and I'll try to describe :)
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Anton Maslov hat einen Kommentar hinterlassen
As I understand user avatar is loaded from user filter value: https://analytics.zendesk.com/gdc/app/projects/%CURRENT_PROJECT_HASH%/images?displayFormIdentifier=label.userfilter.userfilter.useravat...
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Anton Maslov hat einen Kommentar hinterlassen
Sorry, but approach you use to create an article is not the way recommended by KCS. KCS teaches to create articles working with tickets in order: not to lose tacit knowledge not to make it as some...