Matt McLean
Certified Zendesk Support Administrator since May 2018
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Matt McLean hat einen Kommentar hinterlassen
Christopher, I believe the condition you are looking for, besides "Ticket Is Updated", is "Comment Is Present (public or private)": Usually, "Present, and requester can see the comment" is a better...
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Matt McLean hat einen Kommentar hinterlassen
The Explore dashboard sharing outside of Zendesk EAP may help with this, if you are OK simply providing a direct link to the dashboard. In the comments on that link, it is explained that embedding ...
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Matt McLean hat einen Kommentar hinterlassen
If you also want to disable ticket attachments in the Web Widget, see this article:https://support.zendesk.com/hc/en-us/articles/360021456894-How-do-I-disable-ticket-attachments-in-the-Web-Widget- ...
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Matt McLean hat einen Kommentar hinterlassen
Jessica, It is possible to do with some coding. Copied from the first comment on https://support.zendesk.com/hc/en-us/community/posts/208167958-Hiding-attachment-system-fields-on-ticket-form: Copy ...
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Matt McLean hat einen Kommentar hinterlassen
Charlotte, You are correct that this can be done using the developer editor, rather than the visual editor, by simply using the newline code "\n".However, doing it in this way is very fragile: if y...
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Matt McLean hat einen Kommentar hinterlassen
Jessica, Attachments via the web form in Guide Help Center are not automatically scanned at the time of upload.
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Matt McLean hat einen Kommentar hinterlassen
Katerina, Customizing the Conditions will not be able to do it, since Conditions just change when the Trigger runs - you need to customize the Actions that are being run.The simplest way may just b...
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Matt McLean hat einen Kommentar hinterlassen
Sam, Do all of your JSON HTTP Targets use the same user account to perform their actions, and is that account never used for any other functions?If so, you could possibly put in a different "ALL" c...
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Matt McLean hat einen Kommentar hinterlassen
Karen, I don't believe blacklisting will stop someone (an admin or the end-user themselves) from manually adding a secondary, typo'd email address, but sometimes merging a typo'd address into the "...
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Matt McLean hat einen Kommentar hinterlassen
mis,Zendesk currently has an (invite-only) Early Access Program for exactly this sort of scenario: Zendesk Support EAP - Agent-as-End-User (AEU)This beta feature provides a solution for internal us...