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Matt McLean

Certified Zendesk Support Administrator since May 2018

Community Moderator
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    Matt McLean hat einen Kommentar hinterlassen

    Moe, Those 2 look logically equivalent to me. The nice thing about using the "contains at least one of the following" within the "ALL" block is that it allows you to have slightly more complicated ...

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    Matt McLean hat einen Kommentar hinterlassen

    Moe, You are correct that the first statement means that All 3 tags must be on the ticket. The second statement means that Tag1, Tag2, OR Tag3 must be on the ticket. All conditions in "ALL" are "AN...

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    Matt McLean hat einen Kommentar hinterlassen

    Elizabeth, Have you gone to [subdomain].zendesk.com/agent/admin/email and UN-checked "Personalized email replies"? That should do the trick.

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    Matt McLean hat einen Kommentar hinterlassen

    Would be nice to be able to embed the dashboard into the email itself, too, even if only as pngs, rather than as an attached pdf, csv, or xls file.

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    Matt McLean hat einen Kommentar hinterlassen

    Khajik, I used to have the same issue. The trick to removing that footer is that you need to UNcheck the box for "Allow members external to this organization" on the Settings>Permissions>Basic perm...

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    Matt McLean hat einen Kommentar hinterlassen

    Christopher, I believe the condition you are looking for, besides "Ticket Is Updated", is "Comment Is Present (public or private)": Usually, "Present, and requester can see the comment" is a better...

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    Matt McLean hat einen Kommentar hinterlassen

    The Explore dashboard sharing outside of Zendesk EAP may help with this, if you are OK simply providing a direct link to the dashboard. In the comments on that link, it is explained that embedding ...

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    Matt McLean hat einen Kommentar hinterlassen

    If you also want to disable ticket attachments in the Web Widget, see this article:https://support.zendesk.com/hc/en-us/articles/360021456894-How-do-I-disable-ticket-attachments-in-the-Web-Widget- ...

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    Matt McLean hat einen Kommentar hinterlassen

    Jessica, It is possible to do with some coding. Copied from the first comment on https://support.zendesk.com/hc/en-us/community/posts/208167958-Hiding-attachment-system-fields-on-ticket-form: Copy ...

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    Matt McLean hat einen Kommentar hinterlassen

    Charlotte, You are correct that this can be done using the developer editor, rather than the visual editor, by simply using the newline code "\n".However, doing it in this way is very fragile: if y...