Maxime
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Maxime hat einen Kommentar hinterlassen
Hi Jasper Zendesk for JIRA is the only remaining official add on from Zendesk, we're working towards eventually deprecating the old one and will not be supporting anymore versions for the old add o...
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Maxime hat einen Kommentar hinterlassen
Hi Jérémie, Il ne faut pas toujours croire ce qu'on lit dans les journaux :) Joke aside, you're right, but that article still doesn't apply to having a publicly documented and supported API to get...
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Maxime hat einen Kommentar hinterlassen
Hi Jérémie Our stance remains the same (for Zendesk). Until WhatsApp and Facebook offer an official, maintained, approved way of building business level integrations with WhatsApp we will not allow...
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Maxime hat einen Kommentar hinterlassen
Current package version: 4.11 Package release date: September 26th 2016 New/updated functionality Added support for Zendesk ticket forms. When creating a new ticket from Salesforce users can n...
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Maxime hat einen Kommentar hinterlassen
Hi Arnold Did you whitelist Zendesk IPs on your JIRA server? Thanks
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Maxime hat einen Kommentar hinterlassen
Offizieller Kommentar That is correct guys, the team at Zoho built a really powerful integration, it's available in the marketplace at this URL: https://www.zendesk.com/apps/zoho-crm/ Thanks!
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Maxime hat einen Kommentar hinterlassen
Nicole, Unfortunately for now that is correct. Zendesk and Atlassian JIRA have different technical structures when it comes to user models, and on this one, for now, Zendesk doesn't support "syste...
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Hi Richard The user we are using to post ticket updates on Zendesk is the user you authenticate with when you set up the add-on in JIRA add-on settings. The way you would make it to not come from ...
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Ok this is great feedback, I agree. I'll create a ticket on your behalf as well and have you chat with our new PM for the JIRA integration who starts very soon at Zendesk Be on the lookout for that...
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Maxime hat einen Kommentar hinterlassen
Gotcha, so you want to have an at a glance view of all the tickets that are currently escalate to JIRA? Or do you want to get even more granular than that?