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  • Average number of tickets created per day over the last 12 months

    Hi all! I am trying to achieve the following result; Bar Chart with Trend line Bar = Number of created tickets by end-users Trend line = First reply time Columns = Day of week I'd like to show th...

  • Making light agents more useful

    The goal of this trick to add a little little bit of functionality to the workflow of light agents. By notifying regular agent within Zendesk that a light agent has read/responded to the ticket. We...

  • One email to multiple support addresses

    Hi Guys, Question in regards to managing tickets with multiple support addresses. In both scenario's support@companyA.com and business@companyA.com are support addresses within Zendesk. Scenario A ...