Heather Rommel
Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin
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Heather Rommel hat einen Kommentar hinterlassen
What a complicated and interesting use case! I have upvoted your feature request but also wonder if multibranding would work for you. It wouldn't fix this particular issue but I wonder if it might ...
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Heather Rommel hat einen Kommentar hinterlassen
This is a great idea! I've upvoted.
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Heather Rommel hat einen Kommentar hinterlassen
In the current sync that we have to replace because of EOL, there is a way to store the Zendesk Org ID in a Salesforce account field or Account-> Org syncing. This is crucial for us because it help...
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Heather Rommel hat einen Kommentar hinterlassen
I'm wondering if you have to go through your support emails and re-authenticate since you made a change? Go to Channels -> Email and see if any of the emails have a Red icon rather than the Green c...
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Heather Rommel hat einen Kommentar hinterlassen
Hi Angela Franklin, I would suggest adding 2 additional custom fields - checkboxes. Peer Review and CAB Approval. Once both of those checkboxes are checked, I'd put a trigger in to flip the Change...
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Heather Rommel hat einen Kommentar hinterlassen
Hi Zoe! Yes, you can add custom fields to the description, you would need to construct it with things like this: {{ticket.ticket_field_153000029843}}
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Heather Rommel hat einen Kommentar hinterlassen
Hi Antonino Tocco, I also responded likewise over here https://support.zendesk.com/hc/en-us/articles/360022184574?page=1#comment_360003483434 It does look like others are having difficulty using ...
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Heather Rommel hat einen Kommentar hinterlassen
Hi Antonino Tocco, I also responded likewise over here https://support.zendesk.com/hc/en-us/articles/360022184394-Using-structured-messages-in-Zendesk-Chat It does look like others are having diffi...
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Heather Rommel hat einen Kommentar hinterlassen
Hi Antonino Tocco Can you kindly expand on what you mean please?
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Heather Rommel hat einen Kommentar hinterlassen
Hi Marrit , From what you're describing, it sounds like you have Tags being added automatically to your ticket. Is that correct? We had an issue with that too and turned the auto-tagging off....