Heather Rommel
Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin
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Heather Rommel hat einen Kommentar hinterlassen
I think there is a way to achieve this by adding an extension (target) and modifying your trigger to update the ticket with a public reply using the Notify Target. Then your usual ticket update not...
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Heather Rommel hat einen Kommentar hinterlassen
Upvoted this request. I'd love this too. We have different needs when searching and I'd like to add or remove columns as needed for the search.
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Heather Rommel hat einen Kommentar hinterlassen
I would set up 2 support emails in your Zendesk account and set up your forwarding so that domainA emails go to support email1 and domainB emails go to support email2. Then you can create triggers ...
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Heather Rommel hat einen Kommentar hinterlassen
I know what you mean on this one. The only thing I can think of as a workaround is to create a new field to capture the old value of the field you want to trigger on. Then you'd need to set up a bu...
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Heather Rommel hat einen Kommentar hinterlassen
Hi Alejandro Colon, That's interesting! Would you kindly test this by previewing what happens if you change the 23 to a 0 or just blank if it lets you? I hope that works because you can move those ...
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Heather Rommel hat einen Kommentar hinterlassen
That's a good question - does it resolve itself if you change the menu options to start with 2? I haven't run into this, sorry I can't test it but I wonder if a PM might chime in here.
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Heather Rommel hat einen Kommentar hinterlassen
Hi Michelle Olsson, I believe the first place you want to start is in your Triggers. You'll want to review the ones that fire off on ticket created. Depending on your setup, your Triggers can be t...
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Heather Rommel hat einen Kommentar hinterlassen
Hi Brian Lowell, Ah, the joys of Automated Alerts. This does get a little hairy if you don't categorize them! I suggest creating a custom field for this such as "Alert Type" and name the system t...
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Heather Rommel hat einen Kommentar hinterlassen
Thank you, Zendesk!
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Heather Rommel hat einen Kommentar hinterlassen
Hi Jean Cesar Martínez, You've hit a limitation that many of us face in setting up our Zendesk. The way permissions are set up in Zendesk is a little funky. Most accounts I've encountered end up ...