Heather Rommel

1. Community
2. Feedback on Support
3. Disable emails to end-users/customers?

Hi Jessica Ortega, Without seeing the setup of your particular account, you can most likely do one of several things.  If you don't already know which trigger is misfiring, find one of the answerin...

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• Heather Rommel
• Erstellt 27. August 2020 15:14
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1. Talk
2. ...
3. Setting up Talk
4. Porting numbers for Zendesk Talk

Hi Ashley Blystone, The carriers execute ports on their own timeline. I've seen ports happen in 2 hours. Others take 2 weeks. And we can't really tell them when and what time to do it. The caution ...

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• Heather Rommel
• Erstellt 29. Juli 2020 14:26
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1. Community
2. Chat Q&A
3. Send message to a visitor

I've had trouble with this as well!  I hope someone comes to our rescue.

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• Heather Rommel
• Erstellt 27. Juli 2020 23:47
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1. Community
2. Chat Q&A
3. I have a big issue. CX are not closing the chat. And when the agent does finished the chat so she can assist to more users her satisfaction survey disappears. How can we avoid this from happening? I need help

Hi Isabel Restrepo I'm guessing the customers aren't closing the chat because there's not an easy button for them. They have to do a few clicks to end the chat. If the agent leaves, as you found ou...

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• Heather Rommel
• Erstellt 27. Juli 2020 23:40
• 0 Stimmen

1. Support
2. ...
3. API
4. What value should I use for custom fields when making an update via API?

There is a field ID -- I just found out how to find it. Went to my browser after logging in to my account and entered https://MYDOMAIN.zendesk.com/api/v2/user_fields.json And that gave me a list of...

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• Heather Rommel
• Erstellt 25. Juli 2020 18:39
• 0 Stimmen

1. Support
2. ...
3. API
4. What value should I use for custom fields when making an update via API?

Ticket Fields have IDs but User Fields have keys. Not having any luck using the user field key...

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• Heather Rommel
• Erstellt 25. Juli 2020 18:37
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Caller ID on outbound calls

Very interested in this; many Zendesk customers need this!

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• Heather Rommel
• Erstellt 22. Juli 2020 21:57
• 0 Stimmen

1. Support
2. ...
3. Reporting
4. Creating and sending a Net Promoter Score℠ survey to measure customer loyalty

If we have, say 40,000 customers that we want to send an nps survey to, we load 10,000. Then we can invite another 10,000? Is that correct? The language is hard to determine whether it's a stop at ...

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• Heather Rommel
• Erstellt 22. Juli 2020 21:48
• 0 Stimmen

1. Support
2. ...
3. Reporting
4. Creating and sending a Net Promoter Score℠ survey to measure customer loyalty

Hi! I'm wondering if the permissions will be revisited at any point? We'd love to be able to designate who can and who cannot access the dashboard without giving administrator access.... Thanks!

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• Heather Rommel
• Erstellt 14. Juli 2020 13:12
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1. Community
2. Feedback on Talk
3. Zendesk Talk: Allow Reporting on Agent Availability

Upvoting here also. We would like to see if there's a pattern in agent availability.  Not all Zendesk accounts have developers on staff to pull the API and maintain a separate report....

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• Heather Rommel
• Erstellt 10. Juli 2020 21:39
• 0 Stimmen