Uri Argaman
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Uri Argaman hat einen Kommentar hinterlassen
The alert will be sent anytime between 1:01 to 2:00 hours after the ticket was created, as you cannot know at what time the hourly automation executes.
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Uri Argaman hat einen Kommentar hinterlassen
Good luck on getting Zendesk to develop anything the users actually want...
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Uri Argaman hat einen Kommentar hinterlassen
Thank you
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Uri Argaman hat einen Kommentar hinterlassen
Hi, We have 3 brands in our Zendesk. I want end-users logging into "my requests" page to see their tickets from all 3 brands. can anyone assist?
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Uri Argaman hat einen Kommentar hinterlassen
Hi, I would like to add an additional email field that will add addresses to the ticket's CC field. Is this possible? Thanks.
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Uri Argaman hat einen Kommentar hinterlassen
Thanks for getting back to me. I only now found the 'unsuspend access' on the drop down. Thanks again!
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Uri Argaman hat einen Kommentar hinterlassen
Thank you Graeme. So I guess there is no other way to un-suspend but to delete the user?
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Uri Argaman hat einen Kommentar hinterlassen
Hi, Is there a way I can view all suspended contacts? Further more, can I un-suspend them? Thanks,
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Uri Argaman hat einen Kommentar hinterlassen
Thanks but the only thing updating this tickets is the automation and the trigger. By my logic this should not interrupt and as you can see the reminder_off is present when the automation runs but ...
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Uri Argaman hat einen Kommentar hinterlassen
Hi, I am very interested in such a reminder. I tryed modding this method by using two tags, wax_on and wax_off, but I keep getting emailed by the outomation everyhour - can't figure out why... ...