Uri Argaman

1. Support
2. ...
3. Users, groups, and organizations
4. Adding and removing agents from groups

Is there any way to remove the default group in bulk? I have a group of fifty agents I want to delete, do I really need to go into each agent and change their default group?

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• Uri Argaman
• Erstellt 7. Februar 2021 07:52
• 0 Stimmen

1. Community
2. Feedback on Support
3. Add 'Remove cc' trigger/automation action

I know this was requested 9 years ago, but I could still use it. Any chance a 'clear all cc' action will be added?

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• Uri Argaman
• Erstellt 19. Oktober 2020 14:56
• 0 Stimmen

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Thanks Devan - Community Manager. I turned on the login and the spam stopped but I had to turn it back on as I need my clients to submit tickets without logging in. This is a security vulnerability...

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• Uri Argaman
• Erstellt 11. August 2020 08:23
• 2 Stimmen

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Having an open API with no security is a serious backdoor Zendesk is leaving open. I want clients to submit tickets from the Help Center Zendesk provides but I am flooded with spam instead. This AP...

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• Uri Argaman
• Erstellt 9. August 2020 14:38
• 2 Stimmen

1. Community
2. User Tips & Tricks
3. Ticket Notification if unassigned for 1 hour

The alert will be sent anytime between 1:01 to 2:00 hours after the ticket was created, as you cannot know at what time the hourly automation executes.

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• Uri Argaman
• Erstellt 10. Juni 2020 11:46
• 0 Stimmen

1. Community
2. Feedback on Support
3. Feature Request: Ability to set a reminder on a ticket

Good luck on getting Zendesk to develop anything the users actually want... 

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• Uri Argaman
• Erstellt 10. Juni 2020 11:43
• 3 Stimmen

1. Guide
2. ...
3. Managing your knowledge base
4. Why are tickets missing from My Activities in the Help Center?

Thank you

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• Uri Argaman
• Erstellt 6. Februar 2020 14:07
• 0 Stimmen

1. Guide
2. ...
3. Managing your knowledge base
4. Why are tickets missing from My Activities in the Help Center?

Hi, We have 3 brands in our Zendesk. I want end-users logging into "my requests" page to see their tickets from all 3 brands. can anyone assist?

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• Uri Argaman
• Erstellt 30. Januar 2020 15:55
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. Adding custom fields to your tickets and support request form

Hi,   I would like to add an additional email field that will add addresses to the ticket's CC field. Is this possible?    Thanks.

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• Uri Argaman
• Erstellt 19. März 2017 09:50
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Suspending a user

Hi, Is there a way I can view all suspended contacts? Further more, can I un-suspend them?   Thanks,

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• Uri Argaman
• Erstellt 16. April 2016 10:51
• 0 Stimmen