Product updates

Getting Started


Getting to know Zendesk

Product news and updates

Feature and functionality deprecation


Release notes

Service notifications

Mobile updates and known issues

API updates


Zendesk basics

User access, sign-in, and security

Users, groups, and organizations

Tickets and channels

Configuring and using your email channel

Managing your support workflow

Searching the data in your Zendesk

Supporting multiple languages

Help Center

Setting up integrations

Extending your Zendesk

Reporting and performance

Zendesk Classic and Web Portal

Best practices and recipes

Support tips & notes


Agent Guide


Zendesk REST API

Zendesk Apps framework

Mobile SDKs

Reference docs

Zopim Chat

Setting up Zopim

Using Zopim

Zopim analytics and overview tools

Zopim API

Zopim integrations

What's happening