Activating and deactivating the Zendesk Agent Workspace

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4 Comments

  • Sam Bristow

    We have been migrated to the Agent Workspace automatically without our consent, we want to disable this but there is no option in the Admin Settings area to disable it.

    How can we disable this?

     

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  • Lisa Kelly
    Zendesk Documentation Team

    Hi Sam, Accounts that have been automatically upgraded to the Zendesk Agent Workspace cannot be deactivated from the user interface. If you have concerns about this, Contact Zendesk Customer Support.  For more information about the upgrade program, see About automatically upgrading

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  • Sam Bristow

    Thanks Lisa.

    Is there any way at least to automatically have the reply box minimized or moved to the top of the screen where it previously was?

    It takes up a significant amount of screen real estate.

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  • Lisa Kelly
    Zendesk Documentation Team

    Hi Sam
    Moving the reply box to the top of the ticket interface is a common request from Agent Workspace customers. Unfortunately, it doesn't work well for messaging-based conversations like chats and social messages. You can vote for your favorite product features on our Community site and add to the discussion.  

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