A pre-built but customizable action flow template is provided to help you synchronize your asset data with Microsoft Intune.

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Summary: ◀▼

You can connect action flows to Microsoft Intune to automate IT asset management, syncing device and user data between systems. Use pre-built templates to schedule daily synchronization, fetch device data, and update asset records. This integration helps maintain accurate asset status and user assignments, improving workflow coordination and asset tracking across platforms.

Note: For the best experience and to benefit from enhanced data sync features, we recommend using the data sync tool instead of the templates described in this article. See Creating automated data syncs for IT assets and custom objects.
By connecting the action builder to external systems, such as Microsoft Intune, admins can integrate Zendesk with external systems in automated workflows, improving collaboration and maintaining a seamless experience across multiple platforms.

A pre-built but customizable action flow template is provided to help you synchronize your asset data with Microsoft Intune.

To create a templated action flow
  1. In Admin Center, click IT assets in the sidebar, then select Assets > Overview.
  2. Select the Microsoft Intune template.

    An action flow is created with pre-populated steps and values.

  3. Connect your Microsoft Intune account.
  4. Activate the templated action flow.

Template: Microsoft Intune

This action flow syncs Microsoft Intune device inventory data with Zendesk asset records and is composed of the following steps:
  1. Action flow trigger: Schedule. The action flow trigger, which initiates the action flow on a daily basis.

    A default time at which to initiate the action flow is preconfigured, but can be adjusted.

  2. Utility: Repeat while conditions are met. A looping step configured to repeat the following actions while there are additional pages of devices:
    1. External actions: Microsoft Intune: Fetch devices.

      Fetches device data from Microsoft Intune.

    2. Utility: Update custom variable. Updates variables related to cursor pagination of the Microsoft Intune device data.
    3. Utility: Custom code. Custom JavaScript that maps the Microsoft Intune device data to the appropriate asset type and status in Zendesk.

      If the device ismanaged in Intune and assigned to a principal user (has a value for User Principal Name), the Zendesk asset status is In use; otherwise, the status is Available.

      Note: Validate and customize the pre-defined JavaScript as needed.
    4. Zendesk actions: Batch import assets. Creates or updates asset records and associated users in Zendesk and automatically maps Microsoft Intune device details to asset fields in Zendesk.
Note: Use of this application does not remove the need for users to maintain a valid license for Microsoft Intune® service. Microsoft Intune® App Protection Policies.

Using Microsoft Intune actions in action flows

Microsoft Intune action steps can be used in action flows to streamline the management of IT assets between systems.

The following Intune actions are available:
  • List devices
  • Lock device
  • Restart device
  • Erase device
Note: The steps associated with external systems in action flows are referred to collectively as external actions.

Listing devices

Use the List devices action to retrieve a list of IT assets.

This action has the following inputs and outputs:

  Variables
Inputs None
Output Device identification, hardware, purchasing, location, and user assignment data

Locking devices

Use the Lock device action to lock a managed device remotely. When a device is locked this way, Microsoft Intune automatically generates a pin, stored in Microsoft Intune only, that must be used to unlock the device.
Note: The pin value isn't stored in a visible way. You must record it outside of Zendesk.

This action has the following inputs and outputs:

  Variables
Inputs device_id
Output Device and request details

Restarting devices

Use the Restart device action to automatically restart a managed device remotely.

This action has the following inputs and outputs:

  Variables
Inputs device_id
Output Device and request details

Erasing devices

Use the Wipe device action to automatically wipe a managed device remotely.

This action has the following inputs and outputs:

  Variables
Inputs device_id, keep_enrollment_data, keep_user_data
Output Device and request details
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