By connecting theaction builderto external systems, such as Jamf Pro, admins can integrate Zendesk with external systems in automated workflows, improving collaboration and maintaining a seamless experience across multiple platforms.

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Summary: ◀▼

You can connect Jamf Pro to action flows to automate IT asset management, syncing computer and mobile device data. Use pre-built templates to schedule daily synchronization, update user records, and import assets with mapped details. This integration helps maintain accurate asset inventories and user assignments, improving workflow automation and asset tracking within your support environment.

Note: For the best experience and to benefit from enhanced data sync features, we recommend using the data sync tool instead of the templates described in this article. See Creating automated data syncs for IT assets and custom objects.

By connecting the action builder to external systems, such as Jamf Pro, admins can integrate Zendesk with external systems in automated workflows, improving collaboration and maintaining a seamless experience across multiple platforms.

The following pre-built but customizable action flow templates are provided to help you synchronize your asset data from Jamf Pro:
  • Jamf for computers
  • Jamf for mobile devices
To create a templated action flow
  1. In Admin Center, click IT assets in the sidebar, then select Assets > Overview.
  2. Select the template you want to create: Jamf for computers or Jamf for mobile devices.

    An action flow is created with pre-populated steps and values.

  3. Connect your Jamf Pro account.
  4. Activate the templated action flow.

Template: Jamf for computers

This action flow syncs Jamf Pro computer device inventory data with Zendesk asset records and is composed of the following steps:
  1. Action flow trigger: Schedule. The action flow trigger, which initiates the action flow on a daily basis.

    A default time at which to initiate the action flow is preconfigured, but can be adjusted.

  2. Utility: Repeat while conditions are met. A looping step configured to repeat the following actions while there are additional pages of devices:
    1. External actions: Jamf Pro: Fetch computer devices.

      Fetches computer device data from Jamf Pro.

    2. Utility: Update custom variable. Updates variables related to cursor pagination of the Jamf Pro computer devices.
    3. Utility: Custom code. Custom JavaScript that maps the Jamf Pro computer device data to the appropriate asset type and status in Zendesk.

      If the device is assigned to a user, the Zendesk asset status is In use; otherwise, the status is Available.

      Note: Validate and customize the pre-defined JavaScript as needed.
    4. Zendesk actions: Batch import assets. Creates or updates asset records in Zendesk and automatically maps Jamf Pro computer device details to asset fields in Zendesk.

Template: Jamf for mobile devices

This action flow syncs Jamf Pro mobile device inventory data with Zendesk asset records and is composed of the following steps:
  1. Action flow trigger: Schedule. The action flow trigger, which initiates the action flow on a daily basis.

    A default time at which to initiate the action flow is preconfigured, but can be adjusted.

  2. Utility: Repeat while conditions are met. A looping step configured to repeat the following actions while there are additional pages of devices:
    1. External actions: Jamf Pro: Fetch mobile devices.

      Fetches mobile device data from Jamf Pro.

    2. Utility: Update custom variable. Updates variables related to cursor pagination of the Jamf Pro mobile devices.
    3. Utility: Custom code. Custom JavaScript that maps the Jamf Pro mobile device data to the appropriate asset type and status in Zendesk.

      If the device is assigned to a user, the Zendesk asset status is In use; otherwise, the status is Available.

      Note: Validate and customize the pre-defined JavaScript as needed.
    4. Zendesk actions: Batch import assets. Creates or updates asset records and associated users in Zendesk and automatically maps Jamf Pro mobile device details to asset fields in Zendesk.

Using Jamf Pro actions in action flows

Jamf Pro action steps can be used in action flows to streamline the management of IT assets, such as computer inventories and mobile devices.

The following Jamf Pro actions are available:
  • List computer inventories
  • List mobile devices
  • Lock device
  • Restart device
  • Erase device

Listing computer inventories

Use the List computer inventories action to retrieve a list of computer assets.

This action has the following inputs and outputs:

  Variables
Inputs None
Output Computer identification, hardware, purchasing, location, and user assignment data

Listing mobile devices

Use the List mobile devices action to retrieve a list of mobile device assets.

This action has the following inputs and outputs:

  Variables
Inputs None
Output Device identification, hardware, purchasing, location, and user assignment data

Locking devices

Use the Lock device action to lock a managed device remotely. When an agent executes an action flow containing this action, they are prompted to provide a pin, which will be required to unlock the device.
Note: The pin value isn't stored in a visible way. You must record it outside of Zendesk.

This action has the following inputs and outputs:

  Variables
Inputs device_id, Pin
Output Device and request details

Restarting devices

Use the Restart device action to automatically restart a managed device remotely.

This action has the following inputs and outputs:

  Variables
Inputs device_id
Output Device and request details

Erasing devices

Use the Erase device action to automatically wipe a managed device remotely.

This action has the following inputs and outputs:

  Variables
Inputs device_id, pin
Output Device and request details

Using templated action flows to synchronize assets with Jamf Pro

To make it as simple as possible to incorporate your IT asset data into your Zendesk workflows, the following pre-built but customizable action flow templates are provided to help you synchronize your asset data with Jamf Pro during:
  • Jamf for computers
  • Jamf for mobile devices
Note: The action flow templates described in this article describe the templates currently available. If you activated the ITAM EAP templates, you must migrate to the new, generally available templates by June 8, 2026.
To create a templated action flow
  1. In Admin Center, click IT assets in the sidebar, then select Assets > Overview.
  2. Select the template you want to create: Jamf for computers or Jamf for mobile devices.

    An action flow is created with pre-populated steps and values.

  3. Connect your Jamf Pro account.
  4. Activate the templated action flow.
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