Announced onRollout startsRollout ends
August 10, 2026August 10, 2026August 21, 2026

We’re happy to announce that we’re adding the ability to add custom fields when you add custom filters or customize columns.

This article includes the following sections:

  • What is changing?
  • What do I need to do?

What is changing?

We recently announced two new features to our search functionality: customizable columns and customizable filters. The original scope of those capabilities only included standard fields and excluded custom fields. We are happy to announce that custom fields are now available in both of those features.

What do I need to do?

There is no extra step to turn on this feature. It is included in all Support or Suite plans. 

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.

 

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