Managing usage notifications for automated resolutions and resolution allowances

To help you manage automated resolutions or resolution allowance usage, you can configure the email notifications that admins receive to track usage. These notification settings work for usage tracked by theAutomated resolutions dashboardas well as usage tracked by theResolution allowanceandResolution usagedashboards.

What's my plan?

All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus

Summary: ◀▼

Set up email notifications for automated resolutions and resolution allowances. Control which admins receive the notifications. Notifications help you stay informed about usage thresholds and forecasted overages, preventing unexpected charges.

Location: Admin Center > Account > Usage > Manage notifications

To help you manage automated resolutions or resolution allowance usage, you can configure the email notifications that admins receive to track usage. These notification settings work for usage tracked by the Automated resolutions dashboard as well as usage tracked by the Resolution allowance and Resolution usage dashboards.

This article contains these sections:

• About configuring usage notification emails
• Accessing the Manage notifications page
• Setting email notifications
• Adding or removing admins from the recipient list

Related articles/

• Monitoring usage on the automated resolution platform
• Managing resolution allowances
• Managing resolution usage

About configuring usage notification emails

You can configure email notifications to be sent when the following usage allowance events occur for automated resolutions and resolution allowances:

• Approaching limit: Usage reaches a certain percentage of your overall resolution allowance. Options you can set range from 50% to 90%.
• Reached limit: Usage reaches 100%.
• Exceeding limit: Usage goes beyond 100%. Email notifications are sent at intervals of 10%.
• Forecast: When the forecast indicates account usage may exceed the allowance.

For each notification type, you can configure which admins in your account will receive the email notifications.

Accessing the Manage notifications page

Use the Manage notifications page in Admin Center to set up email notifications for automated resolutions and resolution allowance usage.

To open the Manage notifications page

• In Admin Center, click Account in the sidebar, then select Usage > Manage notifications.

  The Manage notifications page appears with a list of notification types. Use this page to configure recipients for each notification type.

  

Setting email notifications

For each notification type, you can configure which admins will receive an email notification. By default all admins in your account are included in the recipient list.

To set email notifications

1. In Admin Center, click Account in the sidebar, then select Usage > Manage notifications.
2. Click one of the following notification types to expand it: Approaching limit, Reached limit, Exceeding limit, or Forecast

3. If you're setting the Approaching limit, click Send notification when usage reaches and select the desired percentage.

   

   You can set email notifications for one of the following: 50%, 60%, 70%, 80% or 90%.

   This setting applies only to the approaching limit. It's not applicable to the other notification types.

4. Select the recipients to receive the email notification. See Adding or removing admins from the recipient list.
5. When you’ve finished selecting recipients, click Save.

Adding or removing admins from the recipient list

For each notification type, you can select which admins will receive the notification. By default, all the current admins in your account are automatically included as recipients for all notification types, but any new admins you add going forward will need to be added manually. Only admins can be recipients of resolution allowance notifications.

Removing recipients

You can remove admins from the list, but at minimum, the account owner and at least one billing admin must be recipients.

To remove an admin from the list

1. In Admin Center, click Account in the sidebar, then select Usage > Manage notifications.
2. Click to expand the notification type you want to update.
3. In the Recipient list, locate the admin you want to remove from the list.

4. Click the options menu icon () next to the recipient and select Remove recipient.

   

5. Continue to remove additional admins as needed.
6. Click Save.

Adding recipients to a notification type

In some cases, you may want to add a previously-removed admin back into the recipient list or include a new admin you’re added recently to your account. New admins are not added automatically as notification recipients.

To add an admin to the list

1. In Admin Center, click Account in the sidebar, then select Usage > Manage notifications.
2. Click to expand the notification type you want to update.

3. Scroll to the bottom of the recipient list and click Add recipient.

   

4. Search to locate the admin you want to add, then click Add recipient.

   

   You can add one recipient at a time.

5. Click Save.

Adding a recipient to all notifications

In some cases you might want to quickly add an admin to all notifications at once.

To add an admin to all notifications at once

1. In Admin Center, click Account in the sidebar, then select Usage > Manage notifications.

2. Click the Action menu at the top of the Manage notifications page.

   

3. Select Add recipient to all notifications.

4. Search to locate the admin you want to add, then click Add recipient.

   

   A confirmation message displays that says: "A recipient was added to all notifications."