Increasing your resolution allowance

If you have an eligiblesales-assisted account, you can increase your resolution allowance directly from your Zendesk account. The currency you add works as a general funding pool that is applied to any resolution on any ticket as needed, regardless of the ticket’s resolution tier. You must be an account owner or a billing admin to increase your resolution allowance.

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Summary: ◀▼

If you have the resolution allowance pricing model, you can increase your resolution allowance to cover ticket resolutions and avoid hitting usage limits. Account owners and billing admins with eligible accounts can increase the resolution allowance directly from the Subscription page or from the Resolution allowance dashboard. The added funds act as a shared pool across resolution tiers.

Location: Admin Center > Account > Billing > Subscription

Your account must have the resolution allowance pricing model to use this feature. If you don't have this model, you will not see the Resolution allowance dashboard in Admin Center.

If you have an eligible sales-assisted account, you can increase your resolution allowance directly from your Zendesk account. The currency you add works as a general funding pool that is applied to any resolution on any ticket as needed, regardless of the ticket’s resolution tier. You must be an account owner or a billing admin to increase your resolution allowance.

If you have a managed or self-service account, contact Zendesk Sales to increase your resolution allowance.

This article contains the following sections:

• Increasing your resolution allowance from the Subscription page
• Increasing your resolution allowance from the dashboard

Related articles

• Managing resolution allowances

Increasing your resolution allowance from the Subscription page

If eligible, you can increase your resolution allowance from the Subscription page in Admin Center

To increase your resolution allowance

1. In Admin Center, click Account in the sidebar, then select Billing > Subscription.

   A summary of your current subscription appears with details about your resolution allowance. Included allowance shows the default allowance for your plan. Committed allowance shows any additional resolution allowance you have already purchased.

   When you are near or over your resolution usage limit, you'll see a notification on the page.

   

2. Click the options menu next to your committed allowance and select Manage allowance.

   

   If you don't see a Manage allowance option, then you don't have permission to make changes.

3. Enter the amount you want to add to your current resolution allowance.

   

   To view usage details, click the expander () next to the usage summary.

4. Click Continue.

   A payment summary appears.

   

5. Review the summary, then click Update subscription.

   Your resolution allowance is updated to show the new limit.

Increasing your resolution allowance from the dashboard

In addition to the Subscription page, you can also increase your resolution allowance from the Resolution allowance dashboard.

To increase your resolution allowance from the dashboard

1. In Admin Center, click Account in the sidebar, then select Billing > Resolution allowance.

   The resolutions allowance dashboard appears.

   

2. In the resolution summary, click Increase allowance and follow the onscreen instructions.