How can I identify if a ticket is a recovered suspended ticket? Follow

Question

Is there any way to identify a ticket as being recovered from the suspended queue?

Answer

There isn't a specific indicator for recovered suspended tickets, but there are two ways you can identify them:

1. A different time of creation when in the conversation view, versus the creation time in the event view, in the ticket audits.

2. A via agent email address in the subject for creation cause.

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